Station Details for Kent House

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This is a category C station. This station does not have step free access. Steps to all platforms through subway.

• : C
• Helpline:

  Assistance navigating through the station and getting on and off trains (by ramp if required although there is no step free access at this station) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point on the platforms. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. If you are not able to reach the platforms you can contact our Call Centre on 0800 783 4524 who can then arrange assistance.  Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

• Help Points:

  On platform

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:10-19:30
  • Saturday 07:10-13:50
  • Sunday Unavailable
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Station Subway / Entrance

    The middle of the subway. This station is not step free to any platform.

  • Ticket Office / Booking Hall

    Ticket office / booking hall - This is only staffed Monday - Friday: 06:10 - 17:30 Saturday: 07:10 - 13:50 & Sunday: Closed

  • Platform 1/2 Assistance Point

    Assistance point on platform 1/2 - this is not step free .

• Drop-off / pick-up points:

  • Drop off and pick up point on Station Approach

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

  • Drop off and pick up point on Plawsfield Road

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for more than 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, south entrance

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, southwest entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, southeast entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  This station has Secure station accreditation - For more information contact 0345 322 7021

Station General information

• Station operator: Southeastern
• Ticket office:
  • Monday to Friday 06:10-17:30
  • Saturday 07:10-13:50
  • Sunday Unavailable

  • Ticket office managed by Southeastern

• Ticket machines:
  • Ticket buying and collection, southwest entrance
  • Ticket buying and collection, southeast entrance
• Collect online booked tickets: Yes
• London fare zone: Zone 4
• Oyster card:

  Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.
    • Towards Herne Hill: Beckenham Road Bus Stop BL (what 3 words: format.alert.awards).
    • Towards Beckenham Junction: Beckenham Road Bus Stop BA (what 3 words: ground.money.flown).

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 24 spaces. Stands. Sheltered.

  both sides

• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available