Station Details for Kew Gardens

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step free platform interchange requires a 600m journey via street. Use the western Station Approach entrance for trains towards Central London and Stratford and the eastern North Road entrance (via ramp) for trains towards Richmond.

• : B2
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Not monitored at all times.

• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 05:20-01:15
  • Saturday 05:20-01:15
  • Sunday 07:10-00:10
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Gateline

    Please make your way to the gateline for the underground and speak to a member of staff.

• Drop-off / pick-up points:

  • Drop-off points at western and eastern entrances with drop kerbs

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for more than 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, west entrance

    There are ticket counters here

    There is no Low-Level counter here

    There are no induction loops indicated at this counter

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls may be at a suitable height for some people

• Accessible ticket machines:
  • Ticket buying and collection, west entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, east entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  TFL Customer Services  Tel:  0343 222 1234

Station General information

• Station operator: London Underground
• Ticket office:
• Ticket machines:
  • Ticket buying and collection, west entrance
  • Ticket buying and collection, east entrance
• Collect online booked tickets: Yes
• London fare zone: Zone 3/4
• Oyster card: Available
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
  • Toilet, Platform 1
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Replacement buses will usually stop in Kew Road at the Victoria Gate stops.

  • Bus.

    Please see TfL's interactive map for details of bus routes and destinations served: http://www.journeyplanner.org/im/SI-C.html

  • Underground.

    District Line

  • Airport.

    Interchange at Hammersmith. Piccadilly Line to Heathrow Terminals 1, 2, 3, 4 and 5. Interchange at Earl's Court for National Rail services to Gatwick from West Brompton. Interchange at Richmond for Clapham Junction/Gatwick.

• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Kew Gardens station

• Refreshments:

   Newsagent inside station

• Shops:

  Newsagent inside the station. Tesco, Starbucks, Barclays Bank, Pizza Express and other small shops outside western and eastern entrances.

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: Available
• Car parks:
  • Short stay accessible parking
• Taxi rank available: No
• Customer information screens:

Station lift information

• No lift information available