Station Details for Keynsham

Station Alerts

• The ticket office will have the following changes to planned availability:

  Friday 24 July - closed

  Tickets can be bought from the ticket machine or digitally.

Station Accessible information

• Step-free category:

  Step free Category B1 - This station has step free access to both platforms, however step free access is only possible via the car park to Platform 2 as the bridge is stepped from platform 1

• : B1
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:45-09:30
  • Saturday Unavailable
  • Sunday Unavailable
  • Meeting point: Next to ticket machine.
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office (Staffed Station)

    The Ticket Office is located in the station building that you enter from Keynsham Road.

  • Platform (When Unstaffed)

    Make your way onto the platform. Onboard teams will assist you.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket office

    There are ticket counters here

    There is a Low-Level counter here

    There are no induction loops indicated at this counter

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, north entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Station General information

• Station operator: Great Western Railway
• Ticket office:
  • Monday to Friday 06:45-09:30
  • Weekends Unavailable
• Ticket machines:
  • Ticket buying and collection, north entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Meeting point: Next to ticket machine.
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Towards Bath - Bus stop on High Street (outside church). Towards Bristol - Bus stop on Bristol Road (opposite church).

    
    Rail Replacement Bus Map - Keynsham
  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Airport.

    Find out more about links from GWR stations to airports.

• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 14 spaces. Stands. Sheltered.

  Entrance to platform 2

• Car parks:
  • Station Car Park.
    Spaces:49
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available