Station Details for Lancaster

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Lifts to All Platforms, accessible via taking the right hand entrance to the over bridge from the ticket office.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: Yes
• Staff Assistance:
  • Monday to Friday 04:50-23:30
  • Saturday 04:50-23:30
  • Sunday 08:00-22:45
  • Passenger Assist meeting point is opposite the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office Area

    Through the main entrance to the ticket office area and the passenger assistance meeting point is on the right.

• Drop-off / pick-up points:

  • Drop-off

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, west entrance

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls may be at a suitable height for some people

• Accessible ticket machines:
  • Ticket buying and collection, west entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, west entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  There is one Customer Information points, situated on platform booking hall, however customers are encouraged to approach any member of station staff for information.​​​​​​​

  Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

  Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

Station General information

• Station operator: Avanti West Coast
• Ticket office:
  • Monday to Friday 05:15-19:45
  • Saturday 05:15-19:45
  • Sunday 09:30-20:00
• Ticket machines:
  • Ticket buying and collection, west entrance
  • Ticket buying and collection, west entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 4 & 5
  • Waiting room on platform 1 & 2 (south)
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • Passenger Assist meeting point is opposite the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
• Toilets:
  • Changing Places Toilet
  • Unisex accessible toilet with baby change, platforms 1 & 2. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, Platform 1 & 2
  • Toilet, Platform 4 & 5
  • Unisex accessible toilet, platforms 4 & 5. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Pick Up / Drop Off at the bus stop outside the station rear entrance adjacent to platform 3.

  • Bus.

    Information to plan your onward journey is available in a printable format here.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments: 1
• Shops:

  News agent

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 188 spaces. Stands. Sheltered.

  Platform 1 (south end)120 Stands

  Platform 3 (middle) 16

  Platform 4 (North End), 12 Stands

  Platform 5, 40 Stands

• Car parks:
  • Short stay accessible parking
  • Long stay accessible parking
  • Lancaster Car Park.
    Spaces:163
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift, Platform 3 - Status: In service - Lift is currently available
• Lift, Platform 4 - Status: Unknown - Lift status unknown