Station Details for Lancaster

Station Alerts

• Due to repair work, the lifts for platform 3 will be out of order from 11th May to 15th May at Lancaster station.

Station Accessible information

• Step-free category: Category A
  

  Category A - This station has step-free access to all platforms

  Lifts to All Platforms, accessible via taking the right hand entrance to the over bridge from the ticket office.

• Helpline: Yes
• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: Yes
• Staff Assistance:

  Passenger Assist meeting point is opposite the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Ticket Office Area

    .

    Through the main entrance to the ticket office area and the passenger assistance meeting point is on the right.

• Staff Help:

  Passenger Assist meeting point is opposite the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection, west entrance. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, west entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, west entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is printed information available

Station General information

• Station operator: Avanti West Coast
• Ticket office:
  • Monday to Friday 05:15-19:45
  • Saturday 05:15-19:45
  • Sunday 09:30-20:00
• Ticket machines:
  • Ticket buying and collection, west entrance
  • Ticket buying and collection, west entrance
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Changing Places Toilet
  • Unisex accessible toilet with baby change, platforms 1 & 2. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, Platform 1 & 2
  • Toilet, Platform 4 & 5
  • Unisex accessible toilet, platforms 4 & 5. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Pick Up / Drop Off at the bus stop outside the station rear entrance adjacent to platform 3.

  • Bus.

    Information to plan your onward journey is available in a printable format here.

  • Taxi.
• CCTV available: Yes
• WiFi available:
• Refreshments: 1
• Shops:

  News agent

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage available: No
• Car parks:
  • Short stay accessible parking
  • Long stay accessible parking
  • Lancaster Car Park.
    Spaces:163
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift, Platform 4 - Status: Unknown - Lift status unknown