Station Details for London Bridge

Station Alerts

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Station Accessible information

• Step-free category: Category A
  

  This is a Category A station. This station has step-free level access to all platforms via lifts.

  The Assistance Meeting Point varies - please check with your operator.

• Helpline: Yes
• Help Points:

  These are available on the main concourse.

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: Yes
• Staff Assistance:

  By booking through disabled travel or contacting any member of staff

  Monday-Saturday 04:00-01:00Sunday 06:00-01:00

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Assistance Meeting Point

    .

    Customer information point located on the lower concourse by platforms 6/7 and upper concourse by entrance into the station.

  • Mobile Information Point

    .

    Four options: three on the lower concourse (between platforms 2/3–4/5, 6/7–8/9, and 10–15), and one on the upper concourse.

  • Assistance Help Point

    .

    5 Help Points: At entrance 1, reception, entrance 2, Shipwright Arms entrance and upper concours entrance.

• Staff Help:

  By booking through disabled travel or contacting any member of staff

  Monday-Saturday 04:00-01:00Sunday 06:00-01:00

• Mobility set down:

  Please contact customer services of the appropriate train operator or speak to a member of the station team who will be able to assist:

  - Southern: 0800 138 1016 (textphone 0800 138 1018)- Southeastern: 0800 783 4524 (textphone 0800 783 4548)- Thameslink: 0800 058 2844 (textphone 0800 975 1052)

• Accessible ticket counters:
  • Station Ticket Office, Street Level (North). There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket Machines, Unpaid Concourse North Tooley Street. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket Machine, Ship Right Arms Entrance Tooley Street. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket Machines, Bus Station Level (Upper Concourse). There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket Machines, St Thomas Street. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available

Station General information

• Station operator: Network Rail
• Ticket office:
  • Monday to Friday 04:45-01:00
  • Saturday 04:45-01:00
  • Sunday 05:25-01:00

  • Ticket office is located on the lower level concourse.

• Ticket machines:
  • Ticket Machines, Unpaid Concourse North Tooley Street
  • Ticket Machine, Ship Right Arms Entrance Tooley Street
  • Ticket Machines, Bus Station Level (Upper Concourse)
  • Ticket Machines, St Thomas Street
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Male toilet, Western Arcade
  • Female toilet, Western Arcade
  • Accessible toilet, Platforms 6 & 7
  • Accessible toilet, Platforms 4 & 5. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Accessible toilet, Platforms 2 & 3. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Accessible toilet, Platform 1
  • Male and female toilet, Western Arcade. This toilet is accessed with a RADAR key
  • Accessible toilet, Platforms 8 & 9. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Baby Changing facility, Western Arcade
  • Changing Place Toilet, Information Desk(see member of staff for access). This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Replacement bus services are usually found at the Bus Station on London Bridge Street (Bus stop D).

    However this is sometimes subject to change. Please check engineering posters or consult a member of staff.

  • Bus.

    The Bus Station is located directly outside the main entrance at upper level. There are also bus stops outside on Tooley Street.

    For further information on buses, a bus information kiosk is also located outside the main doors of the station at upper level.

  • Underground.

    For North and North East Kent and South East London

  • Airport.

    Direct connections for Gatwick Airport and Luton Airport

  • Port.

    Connections for Dover Priory

  • Car Hire.

    There are no car hire facilities at the station .

  • Taxi.
• CCTV available: Yes
• WiFi available: available
• Refreshments:

  Coffee Shops (Seating available), Coffee Kiosks, Food Kiosks Food Outlets (Seating available)

• Shops: 1
• Luggage storage: Yes
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift, Platform 1 - Status: In service - Lift is currently available
• Lift, Platforms 2 & 3 - Status: In service - Lift is currently available
• Lift, Platforms 4 & 5 - Status: In service - Lift is currently available
• Lift, Platforms 6 & 7 - Status: Unknown - Lift status unknown
• Lift, Platforms 8 & 9 - Status: In service - Lift is currently available
• Lift, Platforms 10-15 - Status: In service - Lift is currently available
• Lift, Platforms 13 & 14 - Status: In service - Lift is currently available