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This is a Category A station. This station has step-free level access to all platforms via lifts.
The Assistance Meeting Point varies - please check with your operator.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel (Southern Railway) or Assisted Travel (Thameslink).
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Southern or Accessibility at the station - Thameslink.
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These are available on the main concourse.
Customer information point located on the lower concourse by platforms 6/7 and upper concourse by entrance into the station.
Four options: three on the lower concourse (between platforms 2/3–4/5, 6/7–8/9, and 10–15), and one on the upper concourse.
5 Help Points: At entrance 1, reception, entrance 2, Shipwright Arms entrance and upper concours entrance.
Please contact customer services of the appropriate train operator or speak to a member of the station team who will be able to assist:
- Southern: 0800 138 1016 (textphone 0800 138 1018)- Southeastern: 0800 783 4524 (textphone 0800 783 4548)- Thameslink: 0800 058 2844 (textphone 0800 975 1052)
Drop-off, Station Approach (Bus)
The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
This is a drop-off point only
There is space for up to 3 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
There are ticket counters here
There is a Low-Level counter here
There are induction loops indicated at the low and high level counters
There are no ticket machines here
Monday-Friday 08:00-21:00 Saturday 10:00-18:00 Sunday 10:00-18:00
Ticket office is located on the lower level concourse.
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Replacement bus services are usually found at the Bus Station on London Bridge Street (Bus stop D).
However this is sometimes subject to change. Please check engineering posters or consult a member of staff.
The Bus Station is located directly outside the main entrance at upper level. There are also bus stops outside on Tooley Street.
For further information on buses, a bus information kiosk is also located outside the main doors of the station at upper level.
For North and North East Kent and South East London
Direct connections for Gatwick Airport and Luton Airport
Connections for Dover Priory
There are no car hire facilities at the station .
Coffee Shops (Seating available), Coffee Kiosks, Food Kiosks Food Outlets (Seating available)
Located in Station Approach.