Station Details for Loughborough

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

   This is a Category A access station. There is a lift and ramps to all platforms.

  This station has tactile paving at the edge of each platform, as well as in the car park near crossings.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 05:00-01:45
  • Saturday 05:00-00:00
  • Sunday 07:00-01:00
  • 0515 - 0130 Monday - Friday0515 - 0000 Saturday0715 - 0100 Sunday
  • Please note that the station will be unstaffed outside the advertised opening hours below. All platforms will still be accessible via the stairs when unstaffed, however, if you require step-free access to platforms 2 or 3 during unstaffed hours please call 03457 125 678 so that alternative travel arrangements can be made for you.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Ticket Office

    The ticket office is located in the main station building. Please check National Rail Enquires for the ticket office opening hours.

  • Ticket Gates

    The ticket gates are located in the main station building, please speak to a member of staff if you require assistance.

• Drop-off / pick-up points:

  • Drop-off/pick-up

    The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing

    This is a drop-off point only

    There is space for more than 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, concourse entrance

    There are ticket counters here

    There is a Low-Level counter here

    There is an induction loop at the low-level ticket counter

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, path to Ticket barriers. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

Station General information

• Station operator: East Midlands Railway
• Ticket office:
  • Monday to Friday 06:00-19:00
  • Saturday 06:00-19:00
  • Sunday 08:15-21:00

• Ticket machines:
  • Ticket buying and collection, path to Ticket barriers
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on Platform 2
  • Waiting room on platform 1
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • 0515 - 0130 Monday - Friday0515 - 0000 Saturday0715 - 0100 Sunday
  • Please note that the station will be unstaffed outside the advertised opening hours below. All platforms will still be accessible via the stairs when unstaffed, however, if you require step-free access to platforms 2 or 3 during unstaffed hours please call 03457 125 678 so that alternative travel arrangements can be made for you.
• Toilets:
  • Unisex accessible toilet with baby change, concourse. This toilet is accessed with a RADAR key
  • Female toilet, concourse
  • Male toilet, concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Outside the front of the station.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Airport.

    Loughborough station - East Midlands Airport. Kinch Bus 'Skylink' service runs daily, 24 hours a day, regularly direct to East Midlands Airport. For details: www.skylink.co.uk

    Through-ticketing is available from National Rail stations to East Midlands Airport via Loughborough station.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Cafe (no seating available) and vending machine.

• Shops: 1
• Luggage storage: No
• Lost property: No
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 130 spaces. Compounds. Sheltered.

  Station front, behind the bus shelters.

• Car parks:
  • Station Car Park.
    Spaces:244
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Platform 1 - Status: In service - Lift is currently available
• Platform 2 - Status: In service - Lift is currently available