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This is a Category B3 station: Step free access to southbound platform 1 and northbound platform 4 (via a separate entrance). No step free access to northbound platform 2 or southbound platform 3. Most services call at platforms 1 and 2.
The assistance meeting point is on platform 4, next to the ticket office.
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
The assistance meeting point is on platform 4, next to the ticket office.
On platform 4 next to ticket office. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
There are ticket counters here
There is no Low-Level counter here
There are only induction loops at high-level ticket counters
There are ticket machines here
There is space in front of the ticket machine to manoeuvre a wheelchair
The controls are at a suitable height for wheelchair users
Please click the link for details regarding the rail replacement bus location.
Located by the entrance on platform 4.
Cycles are left at owners risk. Abandoned cycles may be removed.
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.