Station Details for Leicester

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Station Accessible information

• Step-free category: Category A
  

  This is a Category A access station. There is step free access to the main entrance and lifts to all platforms.  Customers with wheelchairs who require assistance on graduated slopes should press the ticket gate 'assistance' button located at the bottom of the stairs near the self service ticket machines. 

  This station has tactile paving at the edge of all platforms and at the bottom of all staircases.

• Helpline: Yes
• Help Points: 1
• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Staff help available 05.20 - 01.00 

  Passenger Assistance meeting point is at the customer information desk in the front concourse or the ticket gates.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Ticket Gates

    .

    The ticket gates are located in the main concourse (next to Upper Crust food), please speak to a member of staff if you require assistance.

  • Ticket Office

    .

    The ticket office is located in the main station building. Please check National Rail Enquires for the ticket office opening hours.

• Staff Help:

  Staff help available 05.20 - 01.00 

  Passenger Assistance meeting point is at the customer information desk in the front concourse or the ticket gates.

• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection, station concourse. There is a Low-Level counter here
  • Ticket buying and collection, west Footbridge. There is no Low-Level counter here
  • Ticket buying and collection, station concourse. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, station concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, north east entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, east entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is accessible printed information available

Station General information

• Station operator: East Midlands Railway
• Ticket office:
  • Monday to Friday 05:20-22:30
  • Saturday 05:20-22:30
  • Sunday 07:15-22:30
• Ticket machines:
  • Ticket buying and collection, station concourse
  • Ticket buying and collection, north east entrance
  • Ticket buying and collection, east entrance
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Female toilet, Platform 1, 2
  • Male toilet, Platform 1, 2
  • Unisex accessible toilet with baby change, Platform 3, 4. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet, Platform 1, 2. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, Platform 3, 4
  • Male toilet, Platform 3, 4
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Coaches leave from the Station front. Please note: During pre-planned engineering works, coaches will leave from the station car park

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Airport.

    'Skylink' service departs daily, at regular intervals from St Margaret's Bus Station (in city centre) for East Midlands Airport.

    For details: www.trentbarton.co.uk/services/skylinkderby

  • Taxi.
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Leicester station

  Free WiFi is available in the First Lounge

• Refreshments:

  Cafe and vending machine.

• Shops: 1
• Luggage storage: No
• Lost property: No
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station car park.
    Spaces:488.
    

    A designated pick up/drop off for mobility impaired customers is available in the short stay car park with step free access to the concourse and into the station

  • Short stay car park.
    Spaces:10.
    

    One disabled pick up/drop off only bay. Charges 50p for 20 minutes blue badge holders 1 hour free. Blue Badge holders wishing to park longer must use the long stay car park on Fox Street.

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Concourse - Status: In service - Lift is currently available
• Lift 2 Platforms 1&2 - Status: In service - Lift is currently available
• Lift 3 Platforms 3&4 - Status: In service - Lift is currently available