The lifts on platforms 3 & 4 to the overbridge and also the car park lift to the concourse are out of order.
This is a Category A access station. There is step free access to the main entrance and lifts to all platforms. Customers with wheelchairs who require assistance on graduated slopes should press the ticket gate 'assistance' button located at the bottom of the stairs near the self service ticket machines.
This station has tactile paving at the edge of all platforms and at the bottom of all staircases.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The ticket gates are located in the main concourse (next to Upper Crust food), please speak to a member of staff if you require assistance.
The ticket office is located in the main station building. Please check National Rail Enquires for the ticket office opening hours.
Drop off and pick up point on Waterloo Way, Station bus stop
The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
This is a combined drop-off and pick-up point
There is space for 1 vehicle at a time to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
Drop off and pick up point on Waterloo Way, Street bus stop
This is a combined drop-off and pick-up point
There is space for more than 5 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
There are ticket counters here
There is a Low-Level counter here
There are no induction loops indicated at this counter
There are no ticket machines here
There are ticket counters here
There is no Low-Level counter here
There are no induction loops indicated at this counter
There are no ticket machines here
There are ticket counters here
There is a Low-Level counter here
There is an induction loop at the low-level ticket counter
There are ticket machines here
There is space in front of the ticket machine to manoeuvre a wheelchair
The controls may be at a suitable height for some people
Coaches leave from the Station front. Please note: During pre-planned engineering works, coaches will leave from the station car park
Information to plan your onward journey is available in a printable format here
'Skylink' service departs daily, at regular intervals from St Margaret's Bus Station (in city centre) for East Midlands Airport.
For details: www.trentbarton.co.uk/services/skylinkderby
Find WiFi Hotspots around Leicester station
Free WiFi is available in the First Lounge
Cafe and vending machine.
Cycle hub situated on the lower floor (old Red Star parcels area) which can be accessed via the lift located to the left of the Customer Information desk. Stands also available in main car park and station front near short stay car park.
A designated pick up/drop off for mobility impaired customers is available in the short stay car park with step free access to the concourse and into the station
One disabled pick up/drop off only bay. Charges 50p for 20 minutes blue badge holders 1 hour free. Blue Badge holders wishing to park longer must use the long stay car park on Fox Street.