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Step free access to Platform 1 (to Shrewsbury).
Access to Platform 2 (to Hereford) is via a footbridge with lifts.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
There is a help point available at this station.
On the platform in view of the on-train staff.
There are ticket counters here
There is a Low-Level counter here
There are induction loops indicated at the low and high level counters
There are ticket machines here
There is space in front of the ticket machine to manoeuvre a wheelchair
The controls are at a suitable height for wheelchair users
Contact our Customer Relations team directly via the Transport for Wales Website.
The rail replacement bus stop is in the front of the station.
5 Sheffield stands providing capacity for up to 10 bicycles are provided on the northbound platform.