Changes to ticket gateline at Lewisham: The location of the ticket gateline for Platform 1 is changing and it will be opposite the ticket office near the entrance to the DLR platforms. Temporary hoardings will be in place and walking routes will be altered. Please check wayfinding signs or speak to a member of staff if you need assistance. While the hoardings are in place, the gatelines on Platform 1 will remain operational. Ticket validators are in place on the DLR concourse.
This is a category A station. Step free access available to all platforms via lifts.
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
On platform
The ticket office/booking Hall. Please check opening times on the National Rail Enquiries website.
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Drop-off/pick-up
This is a pick-up point only
There is space for up to 3 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
There are ticket counters here
There is a Low-Level counter here
There are only induction loops at high-level ticket counters
There are no ticket machines here
This station has Secure station accreditation - For more information contact 0345 322 7021
Assistance/Help available from station staff from First to Last trains.
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
A map of onward bus services is available to download or print.
Further information on nearby bus services can be found on the Transport for London website.
Information about nearby onward travel options – including Underground, Overground, Trams and bike hire – is available on the Transport for London website.
Coffee kiosk and Selecta vending machines
left of entrance