Station Details for Limehouse

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  A lift is available to platform 2 (trains towards Southend).

  Step free access to platform 1 (towards Fenchurch Street), is via the Docklands Light Railway and connecting bridge.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:15-21:00
  • Saturday 07:00-17:00
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office (Staffed Hours)

    Enter the station at street level under the rail bridge (left of stairs to DLR platforms). Check staffed hours on National Rail Enquiries website.

  • Station Help Points (Outside Staffed Hours)

    Outside of staffed hours, please use the help point to request assistance for your journey.

• Drop-off / pick-up points:

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for 1 vehicle at a time to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket Vending Machine

    There are ticket counters here

    There is no Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

  • Ticket office, concourse

    There are ticket counters here

    There is a Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection, platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket Vending Machine. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket office, concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Customer Services may be contacted as follows:

   Mondays - Fridays, between 08:00 - 20:00 

  Saturday - Sunday, between 09:00 - 16:00

  Public Holidays, between 09:00 - 16:00

  Closed on Christmas Day and Boxing Day

  Tel: 0345 744 4422 (option 3, followed by option 3)

  Email: contact@c2crail.net

Station General information

• Station operator: c2c
• Ticket office:
  • Monday to Friday 07:00-10:35 16:10-19:45
  • Saturday 08:45-12:45
  • Sunday Unavailable
• Ticket machines:
• Collect online booked tickets: Yes
• London fare zone: Zone 2
• Oyster card: Available
• Smartcard: No
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    c2c Rail Replacement on Commercial Road (A13) at the end of Bekesbourne St (the street of the Station Entrance). Take a right from the Entrance then a left:

    • Buses toward London at Bus Stop LK, west of the end of Bekesbourne St (W3W ///nation.sizes.rungs)
    • Buses toward Barking/Southend at Bus Stop LB, opposite to LK (W3W ///fairly.paint.piper)

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Underground.

    Interchange at Limehouse Station with the Docklands Light Railway

  • Airport.

    London City Airport - via the Docklands Light Railway

• CCTV available: Yes
• WiFi available:

• Refreshments:
• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: Available
• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 - Status: Unknown - Lift status unknown