Station Details for Liverpool Lime Street

Station Alerts

No station alerts

Station Accessible information

• Step-free category:
• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Daily 24 Hours
  • Liverpool Lime Street Mobility Team are available: -
  • THERE IS NO CHARGE FOR THIS SERVICE.
  • A mobility assistance vehicle is available - to book, or for help boarding and alighting your train, please contact your train operator, ideally 48 hours in advance.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Passenger Information Point

    Located on the main station concourse behind platform 6. Closest entrance is Lime street, which has step free access and a lift up from street level.

  • Short stay car park drop off point

    Drop off point within car park, use adjacent yellow help point phone to contact staff to let them know you have arrived at the station.

• Drop-off / pick-up points:

  • Assistance is available to and from platforms

  • Skelhorne drop-off / pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for more than 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Old travel centre / not in use

    There are ticket counters here

    There is a Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are no ticket machines here

  • Merseyrail vending machines in ticket office

    There are ticket counters here

    There is a Low-Level counter here

    There are no induction loops indicated at this counter

    There are no ticket machines here

• Accessible ticket machines:
  • Merseyrail lower level concourse ATGS. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Main Concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please see a member of staff or go to the Network Rail Station Reception on the main concourse; further to that you can contact Network Rail on 03457 11 41 41.

Station General information

• Station operator: Network Rail
• Ticket office:
  • Sunday 07:15-23:05
  • Monday to Friday 05:00-23:38
  • Saturday 05:00-23:38

  • The travel centre which provides travel information is also located on the concourse

• Ticket machines:
  • Merseyrail lower level concourse ATGS
  • Main Concourse
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Network Rail standard lounge
• First class lounge: Yes
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • Liverpool Lime Street Mobility Team are available: -
  • THERE IS NO CHARGE FOR THIS SERVICE.
  • A mobility assistance vehicle is available - to book, or for help boarding and alighting your train, please contact your train operator, ideally 48 hours in advance.
• Toilets:
  • Female accessible toilet and baby changing facilities. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Accessible toilet, north concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilets
  • Male toilets
  • Avanti Lounge toilets. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Accessible toilets, Merseyrail lower level. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement services depart at the Bus stop on Skelhorne Street, near the Tesco Express. L3 5GA.

  • Bus.

    'Arriva' and 'Stagecoach' operate a network of daily, frequent bus routes around the city and also to nearby towns. For route maps and timetables: www.arrivabus.co.uk and www.stagecoachbus.com/merseyside

    Liverpool's main bus station (on Roe Street) is about 4 minutes walk from Lime Street station.

    Not all buses are accessible

    Buy a Liverpool PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. More details at www.plusbus.info

  • Airport.

    Liverpool Lime Street Station is just a short hop on the 10A and City Centre Circular (C4 and C5) buses to Liverpool ONE bus station. From there you can get the 500 Airport Flyer bus direct to LJLA. In the reverse direction Liverpool ONE bus station is just a short hop on any of the 86 bus services (86, 86A, 86C and 86D) to Elliot Street opposite Lime Street Station.

  • Port.

    This can be reached by using the Merseyrail from Liverpool Lime Street station.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  WiFi hot spots around Liverpool Lime Street station

• Refreshments:

  Various retail establishments are present on Liverpool Lime Street station to purchase refreshments.

• Shops:

  Various retail establishments including Photo Booths to purchase items whilst in the station

• Luggage storage: Yes
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 52 spaces. Racks. Sheltered.

  Alongside station entrance

• Car parks:
  • Short stay car park located on Skelhorne Street & Long Stay Car Park located on Lord Nelson Street.
    Spaces:280.
    

    Skelhorne Street short stay car park: -

    21 spaces plus 4 accessible spaces

    Lord Nelson Street long stay car park: -

    259 spaces plus 13 accessible spaces

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift, Multi Storey Car Park - Status: In service - Lift is currently available
• Low level - Status: Unknown - Lift status unknown
• Scenic Lift - Status: In service - Lift is currently available
• Virgin First Class Lounge Lift - Status: In service - Lift is currently available