Station Details for London Liverpool Street

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step-free access to all National Rail platforms. There are lifts and escalators available to get to the Liverpool Street bus station and shops.

  Note: No step free access to London Underground - Central Line, westbound Metropolitan, Hammersmith & City Line and the Circle Line.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Help Points are located: entrances of Platform 1, 7, 9 14, & 17, The Customer Lounge, next to the Lift and near the War Memorial on the Mezzanine Level.

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Daily 24 Hours
  • This station is staffed 24/7 with staff avalible to help during all opening hours.
  • We have a large team of staff who can support customers across the whole station.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Customer information Point

    Located on the main concourse opposite platforms 8/9, near the retailer Gail's and Greggs.

  • Assistance Meeting Point

    Located on the east side of the concourse opposite the ticket machines. Located to the left of Platform 10.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket office, next to Platform 10 and Customer Lounge

    There are ticket counters here

    There is no Low-Level counter here

    There are no induction loops indicated at this counter

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls may be at a suitable height for some people

• Accessible ticket machines:
  • Ticket office, next to Platform 10 and Customer Lounge. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket machines, upper concourse on retail walkway. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket machines, Main concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

Station General information

• Station operator: Network Rail
• Ticket office:
  • Monday 03:10-01:00
  • Tuesday Wednesday Thursday 04:00-01:00
  • Friday Saturday Sunday 03:40-01:00

  • Alongside Platform 10, next to the customer's lounge and Network Rail reception.

• Ticket machines:
  • Ticket office, next to Platform 10 and Customer Lounge
  • Ticket machines, upper concourse on retail walkway
  • Ticket machines, Main concourse
• Collect online booked tickets: Yes
• London fare zone: Zone 1
• Oyster card: Available
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Customer Lounge, next to Ticket Office near Platform 10
• First class lounge: Yes
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • This station is staffed 24/7 with staff avalible to help during all opening hours.
  • We have a large team of staff who can support customers across the whole station.
• Toilets:
  • Male toilet, down the stairs, opposite Platform 11
  • Accessible toilet and baby change facility, off of the Main Concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, down the stairs, opposite Platform 11
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement bus services do sometimes operate from this station during engineering works. Speak to station staff on the day regarding the pick up location for these services.

  • Bus.

    Buses are located out the station and are accessible via lift on main concourse. All Transport for London buses are accessible by step free access.

    More information about Transport for London buses can be found here

  • Underground.

    Liverpool Street underground station has connections to the Central, Circle, Hammersmith & City and Metropolitan lines.

  • Airport.

    There are direct train services to Stansted Airport, Southend Airport and Heathrow Airport from London Liverpool Street Station.

  • Port.

    Train services available to Harwich International

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around London Liverpool Street station

• Refreshments:

  See the Station Retail Directory for London Liverpool Street station on Network Rail's website.

• Shops:

  See the Station Retail Directory for London Liverpool Street station on Network Rail's website.

• Luggage storage: Yes
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: Yes
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 233 spaces. Stands. Sheltered.

  Inside station next to taxi rank alongside platform 10 and outside Bishopsgate entrance

• Car parks:
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Disabled Persons Lift - Status: Unknown - Lift status unknown