Station Details for London Liverpool Street

Station Alerts

• Lifts 7 and 8 are currently out of order between the Elizabeth line and the Broadgate exit at London Liverpool Street station.

  Due to the above lifts being out of order there is currently no step-free access to the Broadgate exit, customers requiring step-free access are advised to use the Moorgate lifts to exit the station.

Station Accessible information

• Step-free category: Category A
  

  Step-free access to all National Rail platforms. There are lifts and escalators available to get to the Liverpool Street bus station and shops.

  Note: No step free access to London Underground - Central Line, westbound Metropolitan, Hammersmith & City Line and the Circle Line.

• Helpline: Yes
• Help Points:

  Help Points are located: entrances of Platform 1, 7, 9 14, & 17, The Customer Lounge, next to the Lift and near the War Memorial on the Mezzanine Level.

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  This station is staffed 24/7 with staff avalible to help during all opening hours.

  We have a large team of staff who can support customers across the whole station.

• Train Ramp: 1
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Customer information Point

    .

    Located on the main concourse opposite platforms 8/9, near the retailer Gail's and Greggs.

  • Assistance Meeting Point

    .

    Located on the east side of the concourse opposite the ticket machines. Located to the left of Platform 10.

• Staff Help:

  This station is staffed 24/7 with staff avalible to help during all opening hours.

  We have a large team of staff who can support customers across the whole station.

• Mobility set down:
• Accessible ticket counters:
  • Ticket office, next to Platform 10 and Customer Lounge. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket office, next to Platform 10 and Customer Lounge. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket machines, upper concourse on retail walkway. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket machines, Main concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is printed information available

Station General information

• Station operator: Network Rail
• Ticket office:
  • Monday 03:10-01:00
  • Tuesday Wednesday Thursday 04:00-01:00
  • Friday Saturday Sunday 03:40-01:00

  • Alongside Platform 10, next to the customer's lounge and Network Rail reception.

• Ticket machines:
  • Ticket office, next to Platform 10 and Customer Lounge
  • Ticket machines, upper concourse on retail walkway
  • Ticket machines, Main concourse
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Male toilet, down the stairs, opposite Platform 11
  • Accessible toilet and baby change facility, off of the Main Concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, down the stairs, opposite Platform 11
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement bus services do sometimes operate from this station during engineering works. Speak to station staff on the day regarding the pick up location for these services.

  • Bus.

    Buses are located out the station and are accessible via lift on main concourse. All Transport for London buses are accessible by step free access.

    More information about Transport for London buses can be found here

  • Underground.

    Liverpool Street underground station has connections to the Central, Circle, Hammersmith & City and Metropolitan lines.

  • Airport.

    There are direct train services to Stansted Airport, Southend Airport and Heathrow Airport from London Liverpool Street Station.

  • Port.

    Train services available to Harwich International

  • Taxi.
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around London Liverpool Street station

• Refreshments:

  See the Station Retail Directory for London Liverpool Street station on Network Rail's website.

• Shops:

  See the Station Retail Directory for London Liverpool Street station on Network Rail's website.

• Luggage storage: Yes
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: Yes
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Disabled Persons Lift - Status: Unknown - Lift status unknown