Station Details for Luton

Station Alerts

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Station Accessible information

• Step-free category:

  This is a Category B3 station: Step free access via lift to platform 5 only (some trains to Bedford/ the East Midlands) only. Steps to all other platforms.

  The Assistance Meeting Point is by the Ticket Office.

• : B3
• Helpline:

  Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

  Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

  For further information on assisted travel please see:

  Accessibility at the station - Thameslink.

• Help Points:
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Daily 24 Hours
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Assistance Meeting Point

    Meet in the ticket office. If no staff are present, please contact staff at the ticket gates or platform.

• Drop-off / pick-up points:

  • At the front of the station and in the station car park.

  • Drop off and pick up point on Station Road

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

  • Drop off and pick up point on Station Road

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is a Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Lower ticket hall, east

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are ticket machines here

    There is limited space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Lower ticket hall. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Lower ticket hall, east. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

Station General information

• Station operator: Thameslink
• Ticket office:
  • Monday to Friday 05:45-21:45
  • Saturday 05:45-22:00
  • Sunday 06:45-21:45
• Ticket machines:
  • Lower ticket hall
  • Lower ticket hall, east
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
  • Male toilet, Platform 3, 4
  • Unisex accessible toilet, lower ticket hall west. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, Platform 3, 4
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Please click the link for details regarding the rail replacement bus location.

    
    Rail Replacement Bus Map - Luton
  • Airport.

    Luton Airport Parkway is the nearest station to the airport. The Luton Dart connects Luton Airport Parkway directly with London Luton Airport. For times and tickets, visit lutondart.com

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments: 1
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 62 spaces. Stands. Sheltered.

  Located at the front of both entrances.

  Cycles are left at owners risk. Abandoned cycles may be removed.

• Car parks:
  • Accessible parking
  • Station Road Car Park.
    Spaces:753.
    

    Free parking is offered to all Blue Badge holders.

    Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

    The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Multi Storey Car Park - Status: Unknown - Lift status unknown
• Lift 2 Multi Storey Car Park - Status: Unknown - Lift status unknown
• Lift, Concourse to Footbridge - Status: Unknown - Lift status unknown