Station Details for Lowestoft

Station Alerts

No station alerts

Station Accessible information

Step-free category:
This station has step free access to all platforms.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
: A
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points:
Help points can be found at the following location(s):
- Platform 2 - At the side entrance to the station, opposite the cycle park and fixed to the brick wall of the station building
- Platforms 2 & 3 - On the station courtyard and adjacent to the ticket machine, fixed to the grey post beneath the customer information screens
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
- Monday to Friday 06:40-17:05
- Saturday 06:40-17:05
- Sunday 08:00-16:15
- Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
- What assistance is available for customers using this station?
- How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: No
Passenger Assistance:
- Ticket Office
  Meeting point is the ticket office when staffed. Part Time staffed station. Please check opening times on National Rail Enquiries.
- Platform
  Meeting point is the platform when ticket office is closed. Assistance provided by Conductor.
Drop-off / pick-up points:
- Drop-off/pick-up
  The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
  This is a combined drop-off and pick-up point
  There is space for up to 5 vehicles to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
Accessible ticket counters:
- Ticket buying and collection, station entrance north
  There are ticket counters here
  There is a Low-Level counter here
  There is an induction loop at the low-level ticket counter
  There are no ticket machines here
Accessible ticket machines:
- Ticket buying and collection, station concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is accessible printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.

Station General information

Station operator: Greater Anglia
Ticket office:
- Monday to Friday 06:40-17:05
- Saturday 06:40-17:05
- Sunday 08:00-16:15
Ticket machines:
- Ticket buying and collection, station concourse
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: Yes
Contactless cards: No
Sheltered waiting available: No
Waiting rooms:
First class lounge: No
Staffing level: Part Time
Information from staff:
- Yes - from help point
- Yes - from ticket office
Staff assistance:
- Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
- What assistance is available for customers using this station?
- How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Toilets:
- Toilet. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Rail replacement bus services pick up and drop off at the bus stops in the interchange area, just outside the station and adjacent to Platform 2.
- Bus.
  Lowestoft is a PlusBus location click here to see the PlusBus map
- Port.
  Station for the Port of Lowestoft
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available:
Find WiFi Hotspots around Lowestoft station
Refreshments:
Free water refill point available
Shops:
Lowestoft Central Project Station Shop & Tourist Information
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: Yes
Trolleys available: No
Cycle storage: 60 spaces. Compounds, Stands. Sheltered.
There are 10 cycle stands in the far corner of the station courtyard, and a secure cycle parking compound providing 40 spaces is located next to the side entrance to the station, adjacent to Platform 2. The secure cycle parking area requires smartcard access - please speak with station staff for further details.
Car parks:
- Long stay accessible parking
- Station Car Park.
  Spaces:97
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements

Station lift information

No lift information available