Station Details for Macclesfield

Station Alerts

• Macclesfield station is getting a new look. There are reduced retail facilities while the work is carried out, so it is best to buy your ticket online if you can. The team are still on hand to help you at the station, though we can only accept card payments at this time.

  Temporary entrances, exits and toilets will be in operation, so please follow signs to find your way around. We've now launched ANPR to make paying for parking easier. Thanks for your patience while we spruce up your station.

Station Accessible information

• Step-free category:
• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Help point available in the car park.

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Sunday 07:30-00:00
  • Monday to Friday 05:30-00:15
  • Saturday 05:30-00:15
  • Assistance meeting point at the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Ticket Office

    Through the main entrance on the right. There is a dedicated meeting points and seating area outside the ticket office doors.

• Drop-off / pick-up points:

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, Platform 2

    There are ticket counters here

    There is no Low-Level counter here

    There are no induction loops indicated at this counter

    There are no ticket machines here

  • Ticket buying and collection, station concourse

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls may be at a suitable height for some people

• Accessible ticket machines:
  • Ticket buying and collection, station concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Customers are encouraged to approach a member of station staff for any customer information enquiry.

Station General information

• Station operator: Avanti West Coast
• Ticket office:
  • Monday Tuesday Wednesday Thursday 05:45-19:00
  • Friday 05:45-20:30
  • Saturday 06:00-19:00
  • Sunday 08:00-20:30
• Ticket machines:
  • Ticket buying and collection, station concourse
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room, Platform 2
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from ticket office
• Staff assistance:
  • Assistance meeting point at the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
• Toilets:
  • Female Toilet, station concourse
  • Unisex accessible toilet with baby change, station concourse
  • Male toilet, station concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Pick Up / Drop Off on station forecourt.

  • Bus.

    Information to plan your onward journey is available in a printable format here.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Macclesfield station

• Refreshments: 1
• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 48 spaces. Stands. Sheltered.

  Located on the North end of Platform 1

• Car parks:
  • Accessible parking
  • Macclesfield Upper Car Park.
    Spaces:24
  • Macclesfield Lower Car Park.
    Spaces:40
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Platform 1 - Status: Unknown - Lift status unknown
• Lift 2 Platform 2 - Status: Unknown - Lift status unknown