Station Details for Maidenhead

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step-free category B2 station - “Some step-free access to all platforms.”- This station has a degree of step free access to the platforms.

  Platform 1's step free access is only via the Shoppenhangers Road Car Park.

  The majority of trains use all other platforms. Step free access is via lifts within the station subway and can be accessed through main station entrance.

• : B2
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Daily 24 Hours
  • Meeting point: Ticket Office.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Ticket Office / Gateline (Staffed station)

    The ticket office is located the main station building.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, platform 4 & 5a

    There are ticket counters here

    There is a Low-Level counter here

    There is an induction loop at the low-level ticket counter

    There are no ticket machines here

  • Ticket hall

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, south entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, north east entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Station General information

• Station operator: Great Western Railway
• Ticket office:
  • Monday to Friday 06:00-20:00
  • Saturday 07:00-20:00
  • Sunday 08:00-19:00

  • Please note: Reservations and tickets requiring reservations are only sold between 10:00 and 17:00

• Ticket machines:
  • Ticket buying and collection, south entrance
  • Ticket buying and collection, north east entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 4 & 5a
  • Waiting room on Platform 2 & 3
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Meeting point: Ticket Office.
• Toilets:
  • Unisex accessible toilet, Platform 4, 5a. This toilet is accessed with a RADAR key. This toilet entry handles may be operated by some people
  • Female toilet, Platform 4, 5a
  • Male toilet, Platform 4, 5a
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Shoppenhangers Road bus stop at the rear the station.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Airport.

    Find out more about links from GWR stations to airports.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Connect to "GWR Free Station WiFi"

• Refreshments:

  Coffee shops

• Shops:

  WHSmith, Coffee shops

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: Stands, Racks. Sheltered.

  Front of Station

• Car parks:
  • Accessible parking
  • Station car park.
    Spaces:159
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1, Platform Platform 2&3 - Status: In service - Lift is currently available
• Lift Platform 4&5 - Status: Unknown - Lift status unknown