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This station is category B1. Step free, level access is provided into the station from Zetland Street and Bridge Street West. Step free, ramp access is provided into the station from the station car park. The entrance from Exchange Place has steps. Lifts are used to provide level access from the subway to both platforms, the ticket office and concourse. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Customer Reception on the Station Concourse no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
Help Points are available on both platforms and within the Booking Hall to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
The ticket office is located on the station concourse off Zetland road. Please check the opening times on the National Rail Enquiries website.
Outside of ticket office staffing hours, customers should make themselves known to a member of staff or use a Help Point.
Drop off and pick up point on Exchange Pl
The drop-off and/or pick-up point is on the same side of the road as the station
This is a drop-off point only
There is space for up to 3 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
There are ticket counters here
There is no counter here
There are induction loops indicated at the low and high level counters
There are ticket machines here
There is space in front of the ticket machine to manoeuvre a wheelchair
The controls are at a suitable height for wheelchair users
To speak to a member of our team, please call: 0345 600 1671.
Ticket vending machines at Middlesbrough are currently out of use.
Pick Up / Drop Off in the layby on Bridge Street at the rear of the station.
Information to plan your onward journey is available in a printable format here
Refreshments are available from the shop or café on the station concourse.
There is a shop located on the station concourse.
Storage Locations:
On the station concourse - space for 86 cycles
Wood Street Car Park - space for 28 cycles
Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.