Station Details for Maidstone East

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This is a category B1 station. Step free access to platform 1 for services towards London from the main side entrance. Step free access to platform 2 for services away from London. Step free access to platform 3, terminal platform, for services towards London. There is step free interchange via road and steep paths in excess of 200 metres. From the Ticket office the step free access to all platforms is via the station forecourt.

• : B1
• Helpline:

  Assistance navigating through the station and getting on and off trains (by ramp if required) by station staff is available nearly all the time trains are running (See staffing times). There are on train staff able to offer assistance on and off  all Southeastern trains from this station. You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the office on platform 1 or if on platform 2/3 you can use the Help Point to get the staff's attention. Outside of Station staffing times, either wait on the platform and get the on train staffs attention or use the Help Points located on the platforms. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. 

• Help Points:

  On platform

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 05:30-01:00
  • Saturday 05:30-01:00
  • Sunday 07:00-23:59
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Ticket Office / Booking Hall

    The ticket office/booking Hall. Please check opening times on the National Rail Enquiries website.

  • Platform

    Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.

• Drop-off / pick-up points:

  • Drop-off/pick-up

    The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

    This is a drop-off point only

    There is space for more than 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection, south station building platform level. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection on Platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  0345 322 7021

Station General information

• Station operator: Southeastern
• Ticket office:
  • Monday to Friday 06:00-20:00
  • Saturday 06:00-20:00
  • Sunday 07:45-20:00
• Ticket machines:
  • Ticket buying and collection, south station building platform level
  • Ticket buying and collection on Platform 1
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room (east entrance)
  • Waiting room on platform 1
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
  • Toilet, Ticket Hall. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Accessible toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, Platform 1
  • Toilet, Platform 2, 3
  • Toilet on Platforms 2 & 3
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Bus stop N on Week St (what 3 words: grapes.drift.sang).

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee shop

• Shops:

  newspapers

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 40 spaces. Stands.

  Platform 1 and Platform 2/3

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:524.
    

    Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.  

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available