The accessible toilet at Maidstone West is out of use until further notice.
This is a category B3 station. Step free access to platform 2 for services towards Paddock Wood from side entrance to platform. .Staff assistance required to access platform for services to Strood (involves using a crossing to cross the railway tracks). There is no step free access to Platform 1 except via the foot crossing. Stepped access to platform 1 via footbridge. Step free access to booking hall, but only stepped access to both platforms from the booking hall.
On platform
Ticket Office / Booking Hall
.The ticket office/booking hall. Please check opening times on the National Rail Enquiries website.
Platform
.Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
This station is not continuously staffed please see staffing times for details of when staff are available.
Replacement bus stop in station approach.
Information to plan your onward journey is available in a printable format here
Coffee shop and Selecta vending machine
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space