Station Details for Maidstone West

Station Alerts

• The accessible toilet at Maidstone West is out of use until further notice.

Station Accessible information

• Step-free category: Category B3
  

  This is a category B3 station. Step free access to platform 2 for services towards Paddock Wood from side entrance to platform. .Staff assistance required to access platform for services to Strood (involves using a crossing to cross the railway tracks). There is no step free access to Platform 1 except via the foot crossing. Stepped access to platform 1 via footbridge. Step free access to booking hall, but only stepped access to both platforms from the booking hall.

• Helpline: Yes
• Help Points:

  On platform

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp: 1
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Ticket Office / Booking Hall

    .

    The ticket office/booking hall. Please check opening times on the National Rail Enquiries website.

  • Platform

    .

    Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.

• Staff Help: 1
• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection. .
• Printed local info:

Station General information

• Station operator: Southeastern
• Ticket office:
  • Monday to Friday 06:15-12:50
  • Saturday 06:10-12:50
  • Sunday Unavailable

  • This station is not continuously staffed please see staffing times for details of when staff are available.

• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Accessible toilet
  • Toilet, Platform 2
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Replacement bus stop in station approach.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi.
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee shop and Selecta vending machine

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Station Car Park.
    Spaces:54.
    

    Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available