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This is a category B3 station. Step free access to platform 1 for services towards London from main entrance. There is no step free access to Platform 2. Stepped only access to platform 2 for services away from London via station footbridge. No step free interchange between platforms.
On platform
Ticket Office / Booking Hall
.The ticket office / booking hall - this is only open part time. Please check opening times on the National Rail Enquiries website.
Platform
.Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button
Ticket office managed by Southeastern
Station forecourt
Information to plan your onward journey is available in a printable format here
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.