Station Details for Marks Tey

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Station Accessible information

Step-free category:
There is step free access to all platforms but not between platforms. Please allow at least 15 minutes to transfer between platforms if you have reduced mobility.
Platform 1 (towards London) is accessed via the ticket office on Station Road, Platform 2 (towards Sudbury, Colchester and Ipswich) is via the car park off North Lane. Access between platforms is either via a stepped footbridge or via a 500m walking route using North Lane which has narrow footpaths. Wheelchair users connecting between the mainline and the Sudbury line would be advised to change at Colchester.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office for London bound services, or the supervisor's office on Platform 2 for northbound services towards Colchester and Ipswich. For Sudbury line services please make yourself known to the member of traincrew who will be monitoring the platform prior to departure.
: B2
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points:
Help points can be found at the following location(s):
- Platform 1 (for trains towards London) - At the bottom of the ramped entrance to this platform, next to the steps down from the booking hall
- Platforms 2/3 (for trains towards Colchester and Ipswich, and Sudbury) - On the outside of the waiting room, fixed to the wall facing the barrow crossing
Induction Loop: Induction loops are throughout this station
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
- Monday to Friday 05:45-22:45
- Saturday 05:45-22:45
- Sunday 07:00-22:00
- Assistance to / from mainline services is provided by station staff during the opening hours listed below. Outside of these times assistance from a conductor is only available for services running to / from Sudbury. For any other services alternative transport will be provided to / from Colchester station. Booking is recommended.
- What assistance is available for customers using this station?
- How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: No
Passenger Assistance:
Drop-off / pick-up points:
- Drop-off/pick-up
  The drop-off and/or pick-up point is on the same side of the road as the station
  This is a combined drop-off and pick-up point
  There is space for up to 5 vehicles to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
Accessible ticket counters:
- Ticket buying and collection, Concourse
  There are ticket counters here
  There is no Low-Level counter here
  There are only induction loops at high-level ticket counters
  There are no ticket machines here
Accessible ticket machines:
- Ticket buying and collection, southwest entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is accessible printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.

Station General information

Station operator: Greater Anglia
Ticket office:
- Monday to Friday 05:35-22:10
- Saturday 05:35-22:10
- Sunday 08:20-19:30
Ticket machines:
- Ticket buying and collection, southwest entrance
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: Yes
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
- Waiting room
First class lounge: No
Staffing level: Part Time
Information from staff:
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Staff assistance:
- Assistance to / from mainline services is provided by station staff during the opening hours listed below. Outside of these times assistance from a conductor is only available for services running to / from Sudbury. For any other services alternative transport will be provided to / from Colchester station. Booking is recommended.
- What assistance is available for customers using this station?
- How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Toilets:
- Unisex accessible toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Toilet, Platform 3
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Rail replacement bus services pick up and drop off at the front of the station.
CCTV available: Yes
WiFi available:
Find WiFi Hotspots around Marks Tey station
Refreshments:
Coffeelink
Self-service vending machine providing cold drinks and snacks
Free water refill point available
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: Yes
Trolleys available: No
Cycle storage: 260 spaces. Compounds, Racks. Sheltered.
A sheltered cycle parking area providing 60 spaces is located next to the side entrance to Platform 1 (for trains towards London), and a secure compound with 200 spaces is available on the access road to the station car park, behind Platform 3 (for trains towards Sudbury).
Car parks:
- Long stay accessible parking
- Short stay accessible parking
- Accessible parking
- Station Car Park.
  Spaces:271.
  Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Taxi rank available: No
Customer information screens:
- Departure Screens
- Announcements

Station lift information

No lift information available