Station Details for Manningtree

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Station Accessible information

Step-free category:
This station has step free access to all platforms via lifts, and the lifts are now open 24 hours a day.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
: B2
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points:
Help points can be found at the following location(s):
- Platform 2 (for trains towards London) - Between the side entrance to the platform and the female toilets, fixed to the platform-facing wall of the station building
- Platform 3 (for trains towards Ipswich and Norwich) - Next to the waiting room entrance, fixed to the platform-facing wall of the station building
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
- Monday to Friday 05:15-23:45
- Saturday 05:15-23:45
- Sunday 07:30-22:30
- Assistance is provided by station staff or on board staff during the hours of train service operation. Booking is recommended. For customers ending their journeys at Manningtree and arriving after 23:30 who require assistance off the train, we recommend travelling on services heading to Norwich so that the on-board staff can assist.
- What assistance is available for customers using this station?
- How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: No
Passenger Assistance:
- Ticket Office
  Meeting point is the ticket office when staffed. Part Time staffed station. Please check opening times on National Rail Enquiries.
- Platform
  Meeting point is the platform for Harwich Line when ticket office is closed.
- Taxi
  Some mainline services are Driver Only Operation and a taxi will be provided if required.
Drop-off / pick-up points:
Accessible ticket counters:
- Ticket buying and collection, platform 1 & 2
  There are ticket counters here
  There is no Low-Level counter here
  There are only induction loops at high-level ticket counters
  There are no ticket machines here
Accessible ticket machines:
- Ticket buying and collection, south station entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is no printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.

Station General information

Station operator: Greater Anglia
Ticket office:
- Monday to Friday 05:45-20:45
- Saturday 05:45-20:45
- Sunday 07:50-19:15
Ticket machines:
- Ticket buying and collection, south station entrance
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: Yes
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
- Waiting room on platform 1 & 2
- Waiting room on platform 3
First class lounge: No
Staffing level: Part Time
Information from staff:
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Staff assistance:
- Assistance is provided by station staff or on board staff during the hours of train service operation. Booking is recommended. For customers ending their journeys at Manningtree and arriving after 23:30 who require assistance off the train, we recommend travelling on services heading to Norwich so that the on-board staff can assist.
- What assistance is available for customers using this station?
- How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Toilets:
- Female toilet, west of platform 1 & 2 ticket hall
- Male toilet, west of platform 1 & 2 ticket hall
- Unisex accessible toilet, west of platform 1 & 2 ticket hall. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Rail replacement bus services pick up and drop off at the station forecourt, just outside the entrance to the station.
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available:
Find WiFi Hotspots around Manningtree station
Refreshments:
Manningtree Station Buffet
Coffeelink
Self-service vending machine providing cold drinks and snacks
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: Yes
Trolleys available: No
Cycle storage: 268 spaces. Compounds, Stands, Racks. Sheltered.
There are two cycle compounds adjacent to the 20-minute parking bays on the access road to the station - one has 104 spaces available and the secure compound has 80 spaces. There is another secure compound beyond the side entrance to the station at the far end of Platform 2 (for trains towards London) which has 32 stands available. A further ten stands are located beyond the smaller station building at the side entrance to the station and these can be accessed from Platform 2.
Car parks:
- Long stay accessible parking
- Station Car Park 1.
  Spaces:774.
  Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
- Station Car Park 2 (Premier).
  Spaces:5
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements

Station lift information

Lift 1 Platforms 1&2 - Status: Unknown - Lift status unknown
Lift 2 Platform 3 - Status: In service - Lift is currently available