Station Details for Mortlake

Station Alerts

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Station Accessible information

Step-free category:
Step-free category B1 Station - There is step-free access to both platforms.
Interchange is via the stepped footbridge, or step-free via the road level crossing beside the station.
: B1
Helpline:
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Help Points:
Help points are available on all platforms
Induction Loop: Induction loops are throughout this station
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: No
Passenger Assistance:
- Platform
  Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Drop-off / pick-up points:
Accessible ticket counters:
- Ticket office
  There are ticket counters here
  There is a Low-Level counter here
  There are induction loops indicated at the low and high level counters
  There are no ticket machines here
Accessible ticket machines:
- Ticket buying and collection on Platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
- Ticket buying and collection, south building entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
- Ticket buying and collection, south entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
Printed local info: There is no printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
Please contact our Customer Service Centre on 0345 6000 650

Station General information

Station operator: South Western Railway
Ticket office:
- Monday to Friday 06:25-19:50
- Saturday 08:30-19:00
- Sunday 09:30-16:00
Ticket machines:
- Ticket buying and collection on Platform 1
- Ticket buying and collection, south building entrance
- Ticket buying and collection, south entrance
Collect online booked tickets: Yes
London fare zone: Zone 3
Oyster card: Available
Smartcard: Yes
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
First class lounge: No
Staffing level: Part Time
Information from staff:
- Yes - from help point
Staff assistance:
Toilets:
- Toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
Baby changing available: No
Transport links:
- Replacement Bus.
  To Barnes: Mortlake High Street, bus stop A
  To Richmond: Mortlake High Street, bus stop B
- Bus.
  Information to plan your onward journey is available in a printable format here
CCTV available: Yes
WiFi available:
Find WiFi Hotspots around Mortlake station
Refreshments:
Coffee Shop on platform 1.
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage: 132 spaces. Compounds, Racks. Sheltered.
Platform 2
Car parks:
- Accessible parking
- Mortlake Car Park.
  Spaces:9.
  Parking is chargeable for all vehicles except registered Blue Badge holders.
Taxi rank available: No
Customer information screens:
- Departure Screens

Station lift information

No lift information available