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We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Make your way to the gateline at the station entrance.
Drop-off/pick-up
The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
This is a combined drop-off and pick-up point
There is space for up to 3 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
There are ticket counters here
There is no counter here
There are induction loops indicated at the low and high level counters
There are ticket machines here
There is space in front of the ticket machine to manoeuvre a wheelchair
The controls may be at a suitable height for some people
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)
Oyster cards can only be purchased at the ticket machine
Rail replacement bus services cannot operate from this station.
Stratford (London) station is 10 minute signposted walk.
Transport for London Buses operate from outside the station.
Information to plan your onward journey is available in a printable format here.
Elizabeth Line services to Heathrow
Coffee Kiosk