Station Details for Newcastle

Station Alerts

• The lifts are out of order between the concourse and the platforms at Newcastle station.

Station Accessible information

• Step-free category:

  Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.

  This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

  Newcastle has a RNIB 'Map for All' located at the entrances to the Station.

  Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

• : B2
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: Yes
• Staff Assistance:
  • Monday to Friday 04:00-00:15
  • Saturday 04:00-23:30
  • Sunday 07:00-00:15
  • When arriving for booked or turn-up-and-go assistance, the meeting point is the Passenger Assistance Lounge - platform 12. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Passenger Assist Lounge

    This is next to the Station Management Suite. Turn right before the ticket gates and go along platform 12 (Open Mon-Sat 07:00 - 18:00 & Sun 09:00 - 17:00)

  • Platform/At Ticket Barriers

    Speak to staff at ticket barriers, or wait on the platform in view of the on-train staff and make yourself known when the train arrives.

• Drop-off / pick-up points:

  • Drop-off and pick-up, Short Stay Car Park

    The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

    This is a combined drop-off and pick-up point

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket office, Main Concourse

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket machine by ticket barriers in main concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket machine in concourse from Neville Road. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket machine leading to platforms 9 and 2. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

  This station has Secure Station Accreditation

Station General information

• Station operator: LNER
• Ticket office:
  • Monday to Friday 06:00-19:00
  • Saturday 07:00-19:00
  • Sunday 07:30-19:00
• Ticket machines:
  • Ticket machine by ticket barriers in main concourse
  • Ticket machine in concourse from Neville Road
  • Ticket machine leading to platforms 9 and 2
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
  • Waiting room
  • Waiting room
  • Waiting Room between platforms 3 and 4
• First class lounge: Yes
• Staffing level: Full Time
• Information from staff:
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • When arriving for booked or turn-up-and-go assistance, the meeting point is the Passenger Assistance Lounge - platform 12. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
• Toilets:
  • Male toilet between Platform 3 and 4
  • Female toilet between platforms 3 and 4
  • Male toilet on platform 12
  • Accessible toilet with baby changing facilities, Platform 12
  • Changing places facility, platform 12. This toilet is accessed with a RADAR key
  • Accessible toilet by platform 3. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, Platform 12
  • Unisex toilet, First Class Lounge Platform 3
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail Replacement Coaches leave from the front of the station.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Underground.

    Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk

  • Airport.

    Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk

  • Port.

    Bus to DFDS ferry terminal departs from the end of the short stay car park.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Newcastle station

• Refreshments:

  Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)

• Shops:

   WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 174 spaces. Stands. Sheltered.

  Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.

• Car parks:
  • Accessible parking
  • Long Stay Car Park.
    Spaces:454.
    

    Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.

  • Short stay.
    Spaces:27.
    

    The short stay car park has 20 normal spaces 3 accessible spaces and 4 drop off/ pick up and 4 motorcycle spaces

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift, Platform 3&4 to Subway - Status: Out of service - Lift status unknown
• Lift, Station Concourse to Subway - Status: In service - Lift is currently available