Station Details for Newcastle

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Station Accessible information

• Step-free category: Category B2
  

  Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.

  This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

  Newcastle has a RNIB 'Map for All' located at the entrances to the Station.

  Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

• Helpline: Yes
• Help Points: 1
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: Yes
• Staff Assistance:

  When arriving for booked or turn-up-and-go assistance, the meeting point is the Passenger Assistance Lounge - platform 12. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

• Train Ramp: 1
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Passenger Assist Lounge

    .

    This is next to the Station Management Suite. Turn right before the ticket gates and go along platform 12 (Open Mon-Sat 07:00 - 18:00 & Sun 09:00 - 17:00)

  • Platform/At Ticket Barriers

    .

    Speak to staff at ticket barriers, or wait on the platform in view of the on-train staff and make yourself known when the train arrives.

• Staff Help:

  When arriving for booked or turn-up-and-go assistance, the meeting point is the Passenger Assistance Lounge - platform 12. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

• Mobility set down: 1
• Accessible ticket counters:
  • Ticket office, Main Concourse. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket machine by ticket barriers in main concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket machine in concourse from Neville Road. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket machine leading to platforms 9 and 2. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: LNER
• Ticket office:
  • Monday to Friday 06:00-19:00
  • Saturday 07:00-19:00
  • Sunday 07:30-19:00
• Ticket machines:
  • Ticket machine by ticket barriers in main concourse
  • Ticket machine in concourse from Neville Road
  • Ticket machine leading to platforms 9 and 2
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Male toilet between Platform 3 and 4
  • Female toilet between platforms 3 and 4
  • Male toilet on platform 12
  • Accessible toilet with baby changing facilities, Platform 12
  • Changing places facility, platform 12. This toilet is accessed with a RADAR key
  • Accessible toilet by platform 3. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, Platform 12
  • Unisex toilet, First Class Lounge Platform 3
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail Replacement Coaches leave from the front of the station.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Underground.

    Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk

  • Airport.

    Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk

  • Port.

    Bus to DFDS ferry terminal departs from the end of the short stay car park.

  • Taxi.
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Newcastle station

• Refreshments:

  Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)

• Shops:

   WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Long Stay Car Park.
    Spaces:454.
    

    Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.

  • Short stay.
    Spaces:27.
    

    The short stay car park has 20 normal spaces 3 accessible spaces and 4 drop off/ pick up and 4 motorcycle spaces

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift, Platform 3&4 to Subway - Status: In service - Lift is currently available
• Lift, Station Concourse to Subway - Status: In service - Lift is currently available