Station Details for Newark Castle

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step free access to both platforms via ramps with shallow gradients. Access between platforms is via a level crossing which has an uneven surface due to the tracks. 

  This station has tactile paving at the edge of platform 1 but not at the edge of platform 2.

• : B1
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday to Friday Unavailable
  • Saturday Unavailable
  • Sunday Unavailable
  • Assistance provided by on-train staff. 
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Platform

    Please wait on the platform in view of the station/on-train staff and make yourself known when the train arrives so they can assist you.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection

    There are ticket counters here

    There is a Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are no ticket machines here

• Accessible ticket machines:
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

Station General information

• Station operator: East Midlands Railway
• Ticket office:
  • Monday to Friday 06:00-14:00
  • Saturday 07:00-15:00
  • Sunday Unavailable

• Ticket machines:
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Unstaffed
• Information from staff:
  • Yes - from ticket office
  • Yes - from help point
• Staff assistance:
  • Assistance provided by on-train staff. 
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    In the station car park.

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:
• Refreshments:

  Carriages Cafe on Nottingham bound platform

• Shops:
• Luggage storage: No
• Lost property: No
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 40 spaces. Stands. Sheltered.

  Rear of Nottingham bound platform

• Car parks:
  • Station Car Park. (Pay by RingGO available) www.myringgo.co.uk/parkinglocator/23322.
    Spaces:69
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Arrival Screens

Station lift information

• No lift information available