Station Details for New Eltham

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Step-free category: Category B1
This is a category B1 station. Step free access to Platform 1 via main entrance. Step free access to Platform 2 via lift. Step access to platform 2 via footbridge or side entrance from Footscray Road.
Helpline: Yes
Help Points:
On platform
Induction Loop: Induction loops are throughout this station
Accessible Toilets: Yes
Changing Places: No
Staff Assistance: 1
Train Ramp: 1
Tactile Paving:
Wheelchairs Available: Yes
Passenger Assistance:
- Ticket Office / Booking Hall
  .
  The Ticket Office / Booking Hall. Please check opening times on the national rail enquiries website.
- Platform
  .
  Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Staff Help: 1
Mobility set down: 1
Accessible ticket counters:
- Ticket hall south. There is a Low-Level counter here
Accessible ticket machines:
- Ticket buying and collection, south entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is accessible printed information available

Station operator: Southeastern
Ticket office:
- Monday to Friday 06:40-20:00
- Saturday 06:40-20:00
- Sunday 08:10-15:40
- This station is not continuously staffed please see staffing times for details of when staff are available.
Ticket machines:
- Ticket buying and collection, south entrance
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Part Time
Toilets:
- Toilet. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
Baby changing available: No
Transport links:
- Replacement Bus.
  - Towards Dartford - Bus stop J outside Ladbrokes on Footscray Road (what 3 words: origin.hops.flops).
  - Towards Hither Green - Bus stop F outside the Co-Op on Footscray Road (what 3 words: spring.farms.editor).
- Bus.
  Information to plan your onward journey is available in a printable format here
CCTV available: Yes
WiFi available:
Refreshments:
Coffee kiosk and Selecta vending machine
Shops: 1
Luggage storage: No
Lost property: Yes
ATM machine: Yes
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage available: No
Car parks:
- Station Car Park.
  Spaces:115.
  Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Taxi rank available: No
Customer information screens:
- Departure Screens
- Announcements