Station Details for New Malden

Station Alerts

From Monday 11 May 2026 until the end of September 2026, trains will not call at Berrylands station, which will be closed for upgrades. The main part of the upgrade will see the station’s two platforms replaced, while new lighting, CCTV systems, Customer Information Screens and help points will be installed, to improve the station experience for our customers. Customers seeking to travel from Berrylands will need to travel from either New Malden or Surbiton instead. A rail replacement bus service will operate to transfer customers to and from these stations.
Tapping in and out
During the station closure, customers travelling towards London must travel from New Malden, and customers travelling towards Woking must travel from Surbiton. Customers must not tap in or out at Berrylands and only tap in or out at the stations where they start or finish their journeys.
Rail replacement bus services
Buses will run to Berrylands from bus stop B on New Malden High Street and back from Berrylands to New Malden from bus stop B on Surbiton Hill Park, a short walk from Berrylands station. Journeys are expected to take approximately 12 minutes.

Step-free category: Category B1
Step-free category B1 station - This station has step-free access to both platforms via lifts. Access routes to lifts include ramps with a gradient of up to 1:10.
Helpline: Yes
Help Points:
Help points are available on all platforms
Induction Loop: Induction loops are throughout this station
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
Train Ramp:
Tactile Paving:
Wheelchairs Available: No
Passenger Assistance:
- Platform
  .
  Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Staff Help:
Mobility set down:
Accessible ticket counters:
- Ticket buying and collection, north entrance. There is a Low-Level counter here
Accessible ticket machines:
- Ticket buying and collection, south entrance. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is no printed information available

Station operator: South Western Railway
Ticket office:
- Monday to Friday 06:30-19:50
- Saturday 07:00-20:00
- Sunday 09:00-17:40
Ticket machines:
- Ticket buying and collection, south entrance
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Part Time
Toilets:
- Unisex accessible toilet, Platform 1. This toilet is accessed with a RADAR key. This toilet entry handles may be operated by some people
- Male toilet, Platform 1
- Toilet
Baby changing available: No
Transport links:
- Replacement Bus.
  To Raynes Park: High Street (B283) Bus Stop B
  To Kingston / Surbiton: High Street (B283) Bus Stop A
- Bus.
  Information to plan your onward journey is available in a printable format here
CCTV available: Yes
WiFi available:
Find WiFi Hotspots around New Malden station
Refreshments:
Coffee shop on platform 1.
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage available: No
Car parks:
- New Malden Car Park.
  Spaces:12.
  Parking is chargeable for all vehicles except registered Blue Badge holders.
Taxi rank available: No
Customer information screens:
- Departure Screens
- Announcements