Station Details for Nailsea & Backwell

Station Alerts

Nailsea & Backwell Ticket Office will have the following changes to planned opening hours:
Sunday 3rd May - Closed Saturday 9th May - Closed
Please note there is no access to customer toilets or waiting room outside of opening hours
Tickets can be bought from the Ticket Machines or Digitally

Step-free category: Category B3
Step-free category B3 station - “Some step-free access, may be in one direction only.” Steep flight of steps to southbound platform, ramped access to northbound platform steeper than 1:12 gradient, no wheelchair access available to trains.
Helpline: Yes
Help Points: 1
Induction Loop: Induction loops are only in Help Points
Accessible Toilets: No
Changing Places: No
Staff Assistance:
Meeting Point for assistance: Please make your way onto the platform and make the onboard team member aware you require assistance.
Train Ramp:
Tactile Paving:
Wheelchairs Available: No
Passenger Assistance:
- Platform (Unstaffed Station)
  .
  Make your way onto the platform. Onboard teams will assist you.
Staff Help:
Meeting Point for assistance: Please make your way onto the platform and make the onboard team member aware you require assistance.
Mobility set down:
Accessible ticket counters:
Accessible ticket machines:
- Ticket buying and collection, station entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket buying and collection, station entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is no printed information available

Station operator: Great Western Railway
Ticket office:
- Monday to Friday 06:30-09:45
- Weekends Unavailable
Ticket machines:
- Ticket buying and collection, station entrance
- Ticket buying and collection, station entrance
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Part Time
Toilets:
Baby changing available: No
Transport links:
- Replacement Bus.
  Bus stop on Station Road, or as directed by signs.
- Bus.
  Information to plan your onward journey is available in a printable format here
- Airport.
  Find out more about links from GWR stations to airports.
CCTV available: Yes
WiFi available:
Refreshments:
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage available: No
Car parks:
- Council Managed Car Park.
  Spaces:268
Taxi rank available: No
Customer information screens:
- Departure Screens
- Announcements