Station Details for Newark Northgate

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Station Accessible information

Step-free category:
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Lift available.
Newark Northgate has a RNIB Map for All located outside the main entrance to the left of the doors.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
: A
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points:
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
- Monday to Friday 05:45-01:15
- Saturday 05:45-22:30
- Sunday 09:00-00:30
- When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: Yes
Passenger Assistance:
- Customer Information Point
  This is located on Platform 1. Once on the platform, turn right, and walk along the platform to the Assistance Meeting Point.
Drop-off / pick-up points:
- Drop-off/pick-up
  The drop-off and/or pick-up point is on the same side of the road as the station
  This is a drop-off point only
  There is seating/waiting under a canopy
  There is space for up to 3 vehicles to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
Accessible ticket counters:
- Ticket buying and collection, by entrance
  There are ticket counters here
  There is a Low-Level counter here
  There are induction loops indicated at the low and high level counters
  There are ticket machines here
  There is space in front of the ticket machine to manoeuvre a wheelchair
  The controls are at a suitable height for wheelchair users
Accessible ticket machines:
- Ticket buying and collection, by entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket buying and collection, north access route. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is accessible printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation

Station General information

Station operator: LNER
Ticket office:
- Monday to Friday 05:30-16:00
- Saturday 08:00-16:00
- Sunday 08:45-16:00
Ticket machines:
- Ticket buying and collection, by entrance
- Ticket buying and collection, north access route
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: Yes
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
- Waiting room on platform 2 & 3 (Far south)
- Waiting room (northern concourse)
- Waiting room (Entrance concourse)
- Waiting room on platform 1
- Waiting room on platform 2 & 3 (Mid)
- Waiting room on platform 2 & 3 (Mid)
- Waiting room on platform 2 & 3 (south)
First class lounge: No
Staffing level: Full Time
Information from staff:
- Yes - from ticket office
- Yes - from information point
Staff assistance:
- When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Toilets:
- Unisex accessible toilet, north concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Toilet, entrance concourse
- Toilet, Platform 2 & 3
- Female toilet, entrance concourse
- Unisex accessible toilet, Platform 2 & 3. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Rail Replacement Coaches leave from the front of the station.
- Bus.
  Information to plan your onward journey is available in a printable format
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available:
Refreshments:
Coffee shop and Café available for refreshments
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: Yes
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage: 70 spaces. Stands, Racks. Sheltered.
south end of Platform 1
Car parks:
- Short stay accessible parking
- Accessible parking
- North Car Park.
  Spaces:294.
  Parking is chargeable for all vehicles
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements
- Arrival Screens

Station lift information

Lift 1 Platform 1 - Status: In service - Lift is currently available
Lift 2 Platforms 2&3 - Status: In service - Lift is currently available