Station Details for Norbury

Station Alerts

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Step-free category: Category B2
This is a Category B2 station: Step-free access to all platforms via long and steep ramps (over 400m long or above 1:10 gradient).
The Assistance Meeting Point is in the booking hall, next to the ticket machine.
Helpline: Yes
Help Points:
The Assistance Meeting Point is in the booking hall, next to the ticket machine.
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
Staffed from first to last train every day
Train Ramp:
Tactile Paving:
Wheelchairs Available: No
Passenger Assistance:
- Assistance Meeting Point
  .
  In the booking hall. Sign next to the ticket machine. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Staff Help:
Staffed from first to last train every day
Mobility set down:
Accessible ticket counters:
- Ticket buying and collection. There is a Low-Level counter here
Accessible ticket machines:
- Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is accessible printed information available

Station operator: Southern
Ticket office:
- Monday to Friday 06:15-20:00
- Saturday 06:40-21:00
- Sunday 08:15-17:45
Ticket machines:
- Ticket buying and collection
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Full Time
Toilets:
- Toilet, Platform 2, 3
- Unisex accessible toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Toilet, Platform 1
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Please click the link for details regarding the rail replacement bus location.
  
  Replacement Bus Map - Norbury
CCTV available: Yes
WiFi available:
Refreshments: 1
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage available: No
Car parks:
- Station Car Park.
  Spaces:17.
  Free parking is offered to all Blue Badge holders.
  Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks.
  If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
Taxi rank available: No
Customer information screens:
- Departure Screens
- Announcements