Station Details for Nairn

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category B1
  

  This is a Category C station. Level to platform 1, level access to platform 2 via Balbalair road (rough ground) and connecting footbridge with stairs between platforms.

  Please take care when boarding / alighting the train at this station as the stepping distance between the train and the platform may be more prominent than at other stations.

• Helpline: Yes
• Help Points:

  Passenger Assistance Meeting Points

  For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.

  Please make yourself known to the station staff when you arrive. If the ticket office is closed, go to the platform your train leaves from.

  • Ticket Office

  Located in the main station building on Platform 1.

  • Platform 1

  By the customer information screen pole, in front of the entrance onto the platform for ticket office.

  • Platform 2

  By the customer information screen pole, next to the help point.

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving: There are tactile warnings on all platforms
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Passenger Assistance Meeting Points

    For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.

    Please make yourself known to the station staff when you arrive. If the ticket office is closed, go to the platform your train leaves from.

    • Ticket Office

    Located in the main station building on Platform 1.

    • Platform 1

    By the customer information screen pole, in front of the entrance onto the platform for ticket office.

    • Platform 2

    By the customer information screen pole, next to the help point.

    .

    Located in the main station building on platform 1. If unstaffed, go to your platform.

• Staff Help: 1
• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection, waiting room. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection on Platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: ScotRail
• Ticket office:
  • Monday Tuesday Wednesday Thursday 08:10-13:00 Specific Hours
  • Friday 08:10-14:30 Specific Hours
  • Saturday 08:10-14:00 Specific Hours
  • Sunday Unavailable
• Ticket machines:
  • Ticket buying and collection on Platform 1
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Toilet. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Please click on the link below for the exact bus pick up location:-

    Buses pick up/drop off from the station car park.

  • Bus.

    For details of bus services, visit Traveline Scotland or call 0141 465 1878 (24 hours)

• CCTV available: Yes
• WiFi available:
• Refreshments:

  Cafe

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:50.
    

    Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge

• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available