Station Details for Norwich

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This station has step free access to all platforms.

  This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is the information desk in booking hall.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Daily 24 Hours
  • Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
  • What assistance is available for customers using this station?
  • How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Customer Information Office

    Meeting point is the customer service office on the main concourse. Full time staffed station.

• Drop-off / pick-up points:

  • At the main station entrance

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, station entrance

    There are ticket counters here

    There is a Low-Level counter here

    There is an induction loop at the low-level ticket counter

    There are no ticket machines here

• Accessible ticket machines:
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:
  • Monday-Saturday 08:00-20:00
  • Sunday 10:00-20:00
  • Bank Holidays 09:00-18:00

  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

  Closed on Christmas Day and Boxing Day.

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 04:45-20:45
  • Saturday 04:45-20:45
  • Sunday 06:45-20:45
• Ticket machines:
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
  • Waiting room (Concourse near platform 1)
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
  • What assistance is available for customers using this station?
  • How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
• Toilets:
  • Unisex accessible toilet, Platform 5 & 6. This toilet is accessed with a RADAR key
  • Female toilet, concourse
  • Male toilet, concourse
  • Baby change facility, concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.

  • Bus.

    'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus

    'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.

    Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info​​​​​​​

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Norwich station

• Refreshments:

  AMT Coffee

  Costa Coffee

  Starbucks

  Subway

  Self-service vending machines providing cold drinks and snacks

  Free water refill point located on the station concourse, outside the customer service office

• Shops:

  East of England Co-Op

  Flowers by Nicole

  Photo-Me digital passport photos

  WHSmith

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: Yes
• Trolleys available: Yes
• Cycle storage: 442 spaces. Racks. Sheltered.

  Cycle parking facilities can be located next to the station entrance, near the bus stops

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:70
  • Station Car Park
  • Car Park 3
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• No lift information available