Station Details for Norwich

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Station Accessible information

Step-free category: Category A
This station has step free access to all platforms.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the information desk in booking hall.
Helpline: Yes
Help Points:
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
- Board and alight
- Ramp assistance
- Luggage (on and off train only)
- Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
- By speaking with a member of station staff
- By calling 0345 600 7245 (option 4)
- By selecting the help button on one of the ticket machines at this station
Train Ramp:
Tactile Paving: There are tactile warnings on all platforms
Wheelchairs Available: Yes
Passenger Assistance:
- Customer Information Office
  .
  Meeting point is the customer service office on the main concourse. Full time staffed station.
Staff Help:
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
- Board and alight
- Ramp assistance
- Luggage (on and off train only)
- Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
- By speaking with a member of station staff
- By calling 0345 600 7245 (option 4)
- By selecting the help button on one of the ticket machines at this station
Mobility set down:
At the main station entrance
Accessible ticket counters:
- Ticket buying and collection, station entrance. There is a Low-Level counter here
Accessible ticket machines:
Printed local info: There is accessible printed information available

Station General information

Station operator: Greater Anglia
Ticket office:
- Monday to Friday 04:45-20:45 Specific Hours
- Saturday 04:45-20:45 Specific Hours
- Sunday 06:45-20:45 Specific Hours
Ticket machines:
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Full Time
Toilets:
- Baby change facility, concourse
- Unisex accessible toilet, Platform 5 & 6. This toilet is accessed with a RADAR key
- Female toilet, concourse
- Male toilet, concourse
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.
- Bus.
  'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus
  'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.
  Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available:
Find WiFi Hotspots around Norwich station
Refreshments:
AMT Coffee
Costa Coffee
Starbucks
Subway
Self-service vending machines providing cold drinks and snacks
Free water refill point located on the station concourse, outside the customer service office
Shops:
East of England Co-Op
Flowers by Nicole
Photo-Me digital passport photos
WHSmith
Luggage storage: No
Lost property: Yes
ATM machine: Yes
Currency exchange: No
Postbox: No
Defibrillator available: Yes
Trolleys available: Yes
Cycle storage available: No
Car parks:
- Accessible parking
- Station Car Park.
  Spaces:70
- Station Car Park
- Car Park 3
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements
- Arrival Screens

Station lift information

No lift information available