Station Details for Normans Bay

Station Alerts

No station alerts

Step-free category: Category B2
This is a Category B2 station: Step-free access to both platforms via separate entrances and short steep ramps. Access between platforms via level crossing (over 400m apart). Due to narrow platforms (c2m), ramps cannot be deployed.
The Assistance Meeting Point is in the shelter on platform 2.
Helpline: Yes
Help Points:
The Assistance Meeting Point is in the shelter on platform 2.
Induction Loop: Induction loops are throughout this station
Accessible Toilets: No
Changing Places: No
Staff Assistance:
Train Ramp:
Tactile Paving:
Wheelchairs Available: No
Passenger Assistance:
- Assistance Meeting Point
  .
  In the shelter on platform 2. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Staff Help:
Mobility set down:
Accessible ticket counters:
Accessible ticket machines:
- Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is no printed information available

Station operator: Southern
Ticket office:
Ticket machines:
- Ticket buying and collection
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Unstaffed
Toilets:
Baby changing available: No
Transport links:
- Replacement Bus.
  Please click the link for details regarding the rail replacement bus location.
  
  Normans Bay - Replacement bus map
CCTV available: Yes
WiFi available:
Refreshments:
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage available: No
Car parks:
Taxi rank available: No
Customer information screens:
- Departure Screens
- Announcements