Station Details for Neath

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step free access to Platform 1 (to Swansea) from Milland Road car park.

  Step free access to Platform 2 (to Cardiff) via the station entrance.

  Access between both platforms is via a footbridge with steps or a bridge with lifts (owned by Neath Port Talbot County Borough Council).

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Daily 06:00-22:00
  • Monday to Sunday 06:00 to 22:00
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • The Passenger Assist meeting point is located through the ticket barriers on Platform 1. Platform 2 meeting point is located inside the waiting room. Please make yourself known to a colleague (06:00-22:00).
  • There are platform Passenger Assist meeting points on Platforms 1 and 2, located via blue passenger assist signage. Please make yourself known to train crew during unstaffed hours.
• Drop-off / pick-up points:

  • Drop-off/pick-up

    This is a combined drop-off and pick-up point

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket Buying and Collection, Concourse

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket Buying and Collection, Concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, west entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Contact our Customer Relations team directly via the Transport for Wales Website.

Station General information

• Station operator: Transport for Wales
• Ticket office:
  • Monday to Friday 05:30-18:30
  • Saturday 06:10-18:45
  • Sunday 09:20-16:50
• Ticket machines:
  • Ticket Buying and Collection, Concourse
  • Ticket buying and collection, west entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
• Staff assistance:
  • Monday to Sunday 06:00 to 22:00
• Toilets:
  • Male toilet, concourse
  • Unisex accessible toilet. This toilet is accessed with a RADAR key
  • Unisex accessible toilet, concourse. This toilet is accessed with a RADAR key
  • Female toilet, concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    The rail replacement bus stop is at the station front.

  • Bus.

    Buy a Neath PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:

  The Hi Coffee Express Cafe at Neath provides hot and cold drinks, pastries and has some seating whilst you wait for a train. Or if you just want a catch up. Opening hours are Monday to Sunday 07:00-16:00

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 16 spaces. Stands. Sheltered.

  Cycle parking is in two locations at Neath. 4 Sheffield Stands providing 8 bicycle parking spaces are located at the end of canopy at Platform 2 (eastbound platform, Cardiff direction). 8 Sheffield Stands providing 16 bicycle parking spaces are also located under the canopy, at the Milland Road entrance to Platform 1. (westbound platform, Swansea direction.)

• Car parks:
  • Long stay accessible parking
  • Short stay accessible parking
  • Station Car Park.
    Spaces:82
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• No lift information available