Station Details for Norwood Junction

Station Alerts

• Un-booked assistance? No problem.

  This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station

Station Accessible information

• Step-free category:

  Step free access from main entrance to Ticket Office and platform 1 only. Subway with steps to all other platforms. Rear (Woodside) entrance - steps to all platforms. Step-free route from rear entrance to main entrance via public subway outside station. Nearest step-free stations are Anerley, West Norwood or East Croydon

• : B3
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

  London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

• Help Points:

  Customer assistance window - platforms 4/5.

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 05:55-20:20
  • Saturday 06:20-20:20
  • Sunday 07:40-19:15
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Meeting point shown on station map.
• Drop-off / pick-up points:

  • No dedicated area

  • Drop off and pick up point on Carmichael Road

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

  • Drop off and pick up point on Cargreen Road

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket hall west

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are ticket machines here

    There is limited space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket hall west. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, east concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  You can Contact Customer Services on 0343 222 123

Station General information

• Station operator: London Overground
• Ticket office:
  • Monday to Friday 05:55-20:20
  • Saturday 06:20-20:20
  • Sunday 07:40-19:15
• Ticket machines:
  • Ticket hall west
  • Ticket buying and collection, east concourse
• Collect online booked tickets: Yes
• London fare zone: Zone 4
• Oyster card: Available
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 4 & 5
  • Waiting room on platform 6 & 7
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
  • Unisex accessible toilet, west ticket hall. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, west ticket hall
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Use bus stop A in Selhurst Road for buses towards East Croydon, Sutton and West Croydon

    Use bus stop B in Selhurst Road for buses towards Balham, Crystal Palace, New Cross Gate, Tulse Hill and London Bridge

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Check for free Wi-Fi access around Norwood Junction station

• Refreshments:

  Coffee shop on Platform 1. Kiosk on Platforms 4/5

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 10 spaces. Racks. Sheltered.

  station front

• Car parks:
  • Station Car Park.
    Spaces:15
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• No lift information available