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This station has step free access to both platforms HOWEVER, PLEASE NOTE. Access between platforms is via footbridge only. Access to the London bound platform is off Debden Road which is approximately 800 metres from the ticket office.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
On each platform
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Bishops Stortford (8 miles south). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
Ticket Office
.Meeting point is the ticket office when staffed. Part Time staffed station. Please check opening times on National Rail Enquiries.
Taxi
.Taxi can be provided when ticket office closed. Please meet outside the station.
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Bishops Stortford (8 miles south). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
Replacement transport stop at bus stop near turning by Pond Cross Farm (before Esso Garage & Station Road). No accessible transport available.
Local bus services