Station Details for Newport (South Wales)

Station Alerts

• Due to engineering work, the number of spaces at Godfrey Road car park will be reduced from Monday 18 May - Monday 8 June, to allow rail replacement buses to operate. If your vehicle is left in a space designated for closure, it may be moved to a new location without warning.

• From Monday 18 May - Monday 8 June, Great Western Railway rail replacement bus services to Bristol Parkway will depart from the back of the station (Godfrey Road Car park).

Station Accessible information

• Step-free category: Category B1
  

  Category B1

  Platforms 1 and 4 are level with the front and rear entrances.

  Platforms 2 and 3 are accessible by lift or stairs.

• Helpline: Yes
• Help Points:
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Staff help is available Monday to Friday 04:30 to 01:00, Saturday 04:30 to 00:01, Sunday 07:30 to 01:00

  The Lost Property Office is open Monday to Friday 10:00 to 16:00.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • The Passenger Assist meeting point is located at the south terminal entrance, left of the booking office. Please make yourself known to a colleague.

    .

  • There are platform Passenger Assist meeting points located on Platform 4 in the waiting room and Platforms 2&3 behind the information pod. Please make yourself known to a colleague.

    .
• Staff Help:

  Staff help is available Monday to Friday 04:30 to 01:00, Saturday 04:30 to 00:01, Sunday 07:30 to 01:00

  The Lost Property Office is open Monday to Friday 10:00 to 16:00.

• Mobility set down:

  Set down and pick up in the short-stay station car park, located off Queensway.

• Accessible ticket counters:
  • Ticket buying and collection, southern entrance. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, southern entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, northern entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Transport for Wales
• Ticket office:
  • Monday to Friday 05:45-19:50
  • Saturday 06:30-19:50
  • Sunday 08:00-19:35
• Ticket machines:
  • Ticket buying and collection, southern entrance
  • Ticket buying and collection, northern entrance
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Toilet, Platform 2 & 3. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, north concourse. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, Platform 2 & 3
  • Unisex accessible toilet, concourse. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet, concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet, south concourse. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    From Monday 18 May - Monday 8 June 2026, Great Western Railway rail replacement bus services to Bristol Parkway will depart from the back of the station (Godfrey Road Car park).

    The rail replacement bus stop is the local bus stops outside the station on Queensway, adjacent to the taxi rank - unless otherwise stated on the station poster boards.

  • Taxi.
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Food outlet (available on platforms 2 and 3).

• Shops:

  Newsagent (available on platforms 2 and 3).

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Short Stay
  • Godfrey Road.
    Spaces:253
• Taxi rank available: Yes
• Customer information screens:
  • Arrival Screens
  • Departure Screens
  • Announcements

Station lift information

• Lift Platform 1 - Status: In service - Lift is currently available
• Lift Platform 2&3 - Status: Unknown - Lift status unknown
• Lift Platform 4 - Status: In service - Lift is currently available