Station Details for Newport (South Wales)

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Platforms 1 and 4 are level with the front and rear entrances.

  Platforms 2 and 3 are accessible by lift or stairs.

• : B1
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 04:30-01:00
  • Saturday 04:30-00:01
  • Sunday 07:30-01:00
  • Staff help is available Monday to Friday 04:30 to 01:00, Saturday 04:30 to 00:01, Sunday 07:30 to 01:00
  • The Lost Property Office is open Monday to Friday 10:00 to 16:00.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • The Passenger Assist meeting point is located at the south terminal entrance, left of the booking office. Please make yourself known to a colleague.
  • There are platform Passenger Assist meeting points located on Platform 4 in the waiting room and Platforms 2&3 behind the information pod. Please make yourself known to a colleague.
• Drop-off / pick-up points:

  • Set down and pick up in the short-stay station car park, located off Queensway.

  • Drop off and pick up point on Godfrey Road

    The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

    This is a combined drop-off and pick-up point

    There is space for more than 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

  • Drop off and pick up point on Queensway

    The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

    This is a drop-off point only

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, southern entrance

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection, southern entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, northern entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Contact our Customer Relations team directly via the Transport for Wales Website.

Station General information

• Station operator: Transport for Wales
• Ticket office:
  • Monday to Friday 05:45-19:50
  • Saturday 06:30-19:50
  • Sunday 08:00-19:35
• Ticket machines:
  • Ticket buying and collection, southern entrance
  • Ticket buying and collection, northern entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room (Concourse)
  • Waiting room on Platform 2 & 3
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from ticket office
• Staff assistance:
  • Staff help is available Monday to Friday 04:30 to 01:00, Saturday 04:30 to 00:01, Sunday 07:30 to 01:00
  • The Lost Property Office is open Monday to Friday 10:00 to 16:00.
• Toilets:
  • Toilet, Platform 2 & 3. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, north concourse. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, Platform 2 & 3
  • Unisex accessible toilet, concourse. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet, concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet, south concourse. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    The rail replacement bus stop is the local bus stops outside the station on Queensway, adjacent to the taxi rank - unless otherwise stated on the station poster boards.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Food outlet (available on platforms 2 and 3).

• Shops:

  Newsagent (available on platforms 2 and 3).

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 62 spaces. Stands. Sheltered.

  Cycle parking at Newport station is in two locations.

  25 Sheffield stands providing parking for up to fifty bicycles are located on Platform 1. These are under cover of the platform canopy

  6 Sheffield stands providing parking for up to twelve bicycles are located outside the west, Godfrey Road, entrance to the station.

• Car parks:
  • Accessible parking
  • Short Stay
  • Godfrey Road.
    Spaces:253
• Taxi rank available: Yes
• Customer information screens:
  • Arrival Screens
  • Departure Screens
  • Announcements

Station lift information

• Lift Platform 1 - Status: Unknown - Lift status unknown
• Lift Platform 2&3 - Status: Unknown - Lift status unknown
• Lift Platform 4 - Status: In service - Lift is currently available