Station Details for New Cross

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Step-free category: Category B1
This is a category B1 station. Step free access from entrance direct to platforms C and D. Step free access to platforms A and B via lifts. Step access available via bridge and subway. Short steep ramp from side entrance.
Helpline: Yes
Help Points:
On platform
Induction Loop: Induction loops are only in Help Points
Accessible Toilets: Yes
Changing Places: No
Staff Assistance: 1
Train Ramp: 1
Tactile Paving:
Wheelchairs Available: Yes
Passenger Assistance:
- Ticket Office / Booking Hall
  .
  The ticket office/booking Hall. Please check opening times on the National Rail Enquiries website.
- Platform
  .
  Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Staff Help: 1
Mobility set down: 1
Accessible ticket counters:
- Ticket buying and collection, Concourse. There is no Low-Level counter here
Accessible ticket machines:
- Ticket buying and collection, Concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket buying and collection, station entrance. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is accessible printed information available

Station operator: Southeastern
Ticket office:
- Monday to Friday 06:45-19:15
- Saturday 06:10-20:00
- Sunday 08:30-20:00
- Ticket office managed by Southeastern
Ticket machines:
- Ticket buying and collection, Concourse
- Ticket buying and collection, station entrance
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Full Time
Toilets:
- Male toilet, concourse
- Accessible toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Female toilet, concourse
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Bus stop V on New Cross Road (what 3 words: straw.bound.scales).
- Bus.
  A map of onward bus services is available to download or print.
  Further information on nearby bus services can be found on the Transport for London website.
- Underground.
  Information about nearby onward travel options – including Underground, Overground, Trams and bike hire – is available on the Transport for London website.
CCTV available: Yes
WiFi available:
Refreshments:
Coffee kiosk
Shops:
newspapers
Luggage storage: No
Lost property: Yes
ATM machine: Yes
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage available: No
Car parks:
Taxi rank available: No
Customer information screens:
- Departure Screens
- Announcements