Station Details for New Cross Gate

Station Alerts

The lifts are out of order between platform 1 and 2 and the exit/entry at New Cross Gate station.

Step-free category: Category A
Step-free access to all platforms from concourse. One step from street to Ticket Office only.
Helpline: Yes
Help Points: 1
Induction Loop: Induction loops are throughout this station
Accessible Toilets: No
Changing Places: No
Staff Assistance: 1
Train Ramp:
Tactile Paving:
Wheelchairs Available: No
Passenger Assistance:
- Meeting point shown on station map.
  .
Staff Help: 1
Mobility set down:
Accessible ticket counters:
- Ticket buying and collection. There is a Low-Level counter here
Accessible ticket machines:
- Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is accessible printed information available

Station operator: London Overground
Ticket office:
- Monday to Friday 05:55-20:30
- Saturday 06:10-20:30
- Sunday 06:55-21:10
Ticket machines:
- Ticket buying and collection
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Part Time
Toilets:
Baby changing available: No
Transport links:
- Replacement Bus.
  Use bus stop R in New Cross Road for buses towards Canada Water, Dalston Junction/Dalston Kingsland, Crystal Palace, West Croydon, East Croydon, Norwood Junction and Sutton
  Use bus stop Q in New Cross Road for buses towards London Bridge
CCTV available: Yes
WiFi available:
Find WiFi Hotspots around New Cross Gate station
Refreshments:
Coffee shop
Shops: 1
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage available: No
Car parks:
Taxi rank available: No
Customer information screens:
- Departure Screens
- Announcements
- Arrival Screens