Station Details for New Cross Gate

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step-free access to all platforms from concourse. One step from street to Ticket Office only.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

  London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 05:55-20:30
  • Saturday 06:10-20:30
  • Sunday 06:55-21:10
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Meeting point shown on station map.
• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Call Southern Trains Customer Services 08451 272920 for issues related to Southern train services.

  Call London Overground Customer Services 0845 601 4867 for issues related to London Overground trains, station staff and facilities.

Station General information

• Station operator: London Overground
• Ticket office:
  • Monday to Friday 05:55-20:30
  • Saturday 06:10-20:30
  • Sunday 06:55-21:10
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone: Zone 2
• Oyster card: Available
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Use bus stop R in New Cross Road for buses towards Canada Water, Dalston Junction/Dalston Kingsland, Crystal Palace, West Croydon, East Croydon, Norwood Junction and Sutton

    Use bus stop Q in New Cross Road for buses towards London Bridge

• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around New Cross Gate station

• Refreshments:

  Coffee shop

• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: Available
• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Platforms 1&2 - Status: Unknown - Lift status unknown
• Lift 2 Platforms 3&4 - Status: In service - Lift is currently available
• Lift 3 Platform 5 - Status: In service - Lift is currently available