Station Details for Otford

Station Alerts

• The men's toilets at Otford are out of use until further notice.

Station Accessible information

• Step-free category:

  This is a category B2 station. Step free access to platform 1 for services towards London from Car Park entrance. Step free access to platform 2 for services away from London via side entrance ramp. Stepped access between platforms available via station footbridge. Step free interchange between platforms in excess of 400 metres.

• : B2
• Helpline:

  Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. All Southeastern trains that call at this station are staffed and can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you. GTR trains do not have on board staff to assist. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

• Help Points:

  On platform

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:15-19:30
  • Saturday 06:15-19:30
  • Sunday 08:10-15:40
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office / Booking Hall

    The Ticket Office / Booking Hall. Please check opening times on the national rail enquiries website.

  • Platform

    Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.

• Drop-off / pick-up points:

  • Drop-off/pick-up

    The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

    This is a combined drop-off and pick-up point

    There is space for 1 vehicle at a time to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, Concourse

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection on Platform 2. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, northwest entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, northwest entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info:
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  0345 322 7021

Station General information

• Station operator: Southeastern
• Ticket office:
  • Monday to Friday 06:10-12:50
  • Saturday 06:10-12:50
  • Sunday 08:10-15:40

  • This station is not continuously staffed please see staffing times for details of when staff are available.

• Ticket machines:
  • Ticket buying and collection on Platform 2
  • Ticket buying and collection, northwest entrance
  • Ticket buying and collection, northwest entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
  • Accessible toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, concourse
  • Male toilet, Platform 1
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Towards Swanley: Bus stop A on Station Road. (What 3 Words: helps.factor.guitar)

    Towards Sevenoaks or Borough Green & Wrotham: Bus stop B on Station Road. (What 3 Words: large.guilty.undulation)

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Car Hire.

    An Enterprise Car Club vehicle is available at this station. For more information or to book, visit the Enterprise Car Club website.

• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee kiosk

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 24 spaces. Stands. Sheltered.

  car park entrance Platform 1

• Car parks:
  • Station Car Park.
    Spaces:178.
    

    Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.  

• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available