London Paddington ticket office will have the following changes to planned opening hours:
Tuesday 7th April - 06:10 - 21:00 Wednesday 8th April - 06:10 - 21:00 Thursday 9th April - 06:10 - 21:00 Friday 10th April - 06:10 - 21:00 Saturday 11th April - 06:10 - 21:00 Sunday 12th April - 07:40 - 21:00 Monday 13th - Saturday 18th April - 06:10 - 21:00
Tickets can be bought from the ticket machine or digitally.
The down escalator that serves platform 12 is currently out of order at London Paddington station.
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.
Our Passenger Assistance meeting point is in our station reception area by Platform 9 and is open 7 days a week from 07:00 - 22:55. From 22:55 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 9 outside the Passenger Assist / Station Reception.
There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.
Assistance Meeting Point
.Located in the station reception by Platform 1, next to the toilets. Please check the opening times on the National Rail Enquiries website
Assisted Travel Lounge
.Adjacent to the taxi rank on the upper deck. Please check the opening times on the National Rail Enquiries website.
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.
Our Passenger Assistance meeting point is in our station reception area by Platform 9 and is open 7 days a week from 07:00 - 22:55. From 22:55 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 9 outside the Passenger Assist / Station Reception.
There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.
There is a staffed drop-off point at the Taxi Deck above Platform 12.
Mobility assistance is available from this point. It is preferred if this assistance is booked in advance on 0800 197 1329.
Opening Times
Monday - Friday 07:00 - 23:00
Saturday & Sunday 07:00 - 23:00.
Please Note - Advance purchase tickets are only sold between the hours of 07:00 and 21:00
Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
Parking is chargeable for all vehicles