Station Details for London Paddington

Station Alerts

London Paddington ticket office will have the following changes to planned opening hours: Monday 18th May to Saturday 23rd May 06:10 - 21:00 Sunday 31st May 07:40 - 21:00 Monday 1st June to Saturday 6th June 06:10 - 21:00
Tickets can be bought from the ticket machine or digitally.

Station Accessible information

Step-free category: Category B1
Helpline: Yes
Help Points: 1
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: Yes
Staff Assistance:
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.
Our Passenger Assistance meeting point is in our station reception area by Platform 9 and is open 7 days a week from 07:00 - 22:55. From 22:55 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 9 outside the Passenger Assist / Station Reception.
There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: Yes
Passenger Assistance:
- Assistance Meeting Point
  .
  Located in the station reception by Platform 1, next to the toilets. Please check the opening times on the National Rail Enquiries website
- Assisted Travel Lounge
  .
  Adjacent to the taxi rank on the upper deck. Please check the opening times on the National Rail Enquiries website.
Staff Help:
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.
Our Passenger Assistance meeting point is in our station reception area by Platform 9 and is open 7 days a week from 07:00 - 22:55. From 22:55 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 9 outside the Passenger Assist / Station Reception.
There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.
Mobility set down:
There is a staffed drop-off point at the Taxi Deck above Platform 12.
Mobility assistance is available from this point. It is preferred if this assistance is booked in advance on 0800 197 1329.
Opening Times
Monday - Friday 07:00 - 23:00
Saturday & Sunday 07:00 - 23:00.
Accessible ticket counters:
- Ticket Machines, outside Ticket Office on Concourse. There is a Low-Level counter here
- Ticket Machines, by escalators to Mezzanine. There is no Low-Level counter here
Accessible ticket machines:
- Ticket Machines, outside Ticket Office on Concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
- Ticket machines, Platforms 6 & 7 (for Heathrow Express). There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
- Ticket Machines, entrance to Hammersmith and City Line(Transport for London). There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
- Ticket machines, Taxi rank. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is printed information available

Station General information

Station operator: Network Rail
Ticket office:
- Monday Tuesday Wednesday Thursday Friday Saturday 06:10-22:15
- Sunday 07:00-22:15
- Please Note - Advance purchase tickets are only sold between the hours of 07:00 and 21:00
Ticket machines:
- Ticket Machines, outside Ticket Office on Concourse
- Ticket machines, Platforms 6 & 7 (for Heathrow Express)
- Ticket Machines, entrance to Hammersmith and City Line(Transport for London)
- Ticket machines, Taxi rank
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Full Time
Toilets:
- Unisex toilet(A) and shower GWR First Class Lounge, off of Platform 1
- Unisex toilet(B) and shower GWR First Class Lounge, off of Platform 1
- Unisex toilet(A)GWR First Class Lounge, off of Platform 1
- Unisex toilet(B)GWR First Class Lounge, off of Platform 1
- Unisex accessible toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Accessible toilet & baby changing, First Class Lounge off of Platform 1. This toilet is not accessed with a RADAR key
- Female toilet, Platform 1
- Male toilet, Platform 1
- Changing Places Toilet, Platform 12. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Baby changing, Platform 12
Baby changing available: Yes
Transport links:
- Taxi.
CCTV available: Yes
WiFi available:
Find WiFi Hotspots around London Paddington station
Refreshments:
Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
Shops: 1
Luggage storage: Yes
Lost property: Yes
ATM machine: Yes
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: Yes
Cycle storage available: No
Car parks:
- Accessible Parking
- Station Car Park.
  Spaces:152.
  Parking is chargeable for all vehicles
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements
- Arrival Screens

Station lift information

No lift information available