Station Details for London Paddington

Station Alerts

• The ticket office will have the following changes to planned availability:

  Sunday 19 July - 07:40 - 21:00

  Monday 20 July - 06:10 - 21:00

  Tuesday 21 July - 06:10 - 21:00

  Wednesday 22 July - 06:10 - 21:00

  Thursday 23 July - 06:10 - 21:00

  Friday 24 July - 06:10 - 21:00

  Saturday 25 July - 06:10 - 21:00

  Tickets can be bought from the ticket machine or digitally.

Station Accessible information

• Step-free category:
• : B1
• Helpline: Available
• Help Points: 1
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: Yes
• Staff Assistance:
  • Daily 24 Hours
  • Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.
  • Our Passenger Assistance meeting point is in our station reception area by Platform 9 and is open 7 days a week from 07:00 - 22:55. From 22:55 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 9 outside the Passenger Assist / Station Reception.
  • There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Assistance Meeting Point

    Located in the station reception by Platform 9, next to the toilets. Please check the opening times on the National Rail Enquiries website

  • Assisted Travel Lounge

    Adjacent to the taxi rank on the upper deck.

    Mon – Fri 08:00-20:00

    Sat – Sun 10:00-18:00

• Drop-off / pick-up points:

  • There is a staffed drop-off point at the Taxi Deck above Platform 12.

    Mobility assistance is available from this point. It is preferred if this assistance is booked in advance on 0800 197 1329.

    Opening Times

    Monday - Friday 07:00 - 23:00

    Saturday & Sunday 07:00 - 23:00.

  • Drop-off and Pick-up, Taxi Rank off of Bishops Bridge Road

    The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

    This is a pick-up point only

    There is space for more than 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket Machines, outside Ticket Office on Concourse

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls may be at a suitable height for some people

  • Ticket Machines, by escalators to Mezzanine

    There are ticket counters here

    There is no Low-Level counter here

    There are no induction loops indicated at this counter

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket Machines, outside Ticket Office on Concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket machines, Platforms 6 & 7 (for Heathrow Express). There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket Machines, entrance to Hammersmith and City Line(Transport for London). There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket machines, Taxi rank. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)

Station General information

• Station operator: Network Rail
• Ticket office:
  • Monday Tuesday Wednesday Thursday Friday Saturday 06:10-22:15
  • Sunday 07:00-22:15

  • Please Note - Advance purchase tickets are only sold between the hours of 07:00 and 21:00

• Ticket machines:
  • Ticket Machines, outside Ticket Office on Concourse
  • Ticket machines, Platforms 6 & 7 (for Heathrow Express)
  • Ticket Machines, entrance to Hammersmith and City Line(Transport for London)
  • Ticket machines, Taxi rank
• Collect online booked tickets: Yes
• London fare zone: Zone 1
• Oyster card: Available
• Smartcard: No
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting area, First Class Lounge(GWR) off of Platform 1
  • First Class Lounge(GWR), off of Platform 1
  • Waiting Room, Platform 12
• First class lounge: Yes
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.
  • Our Passenger Assistance meeting point is in our station reception area by Platform 9 and is open 7 days a week from 07:00 - 22:55. From 22:55 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 9 outside the Passenger Assist / Station Reception.
  • There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.
• Toilets:
  • Unisex toilet(A) and shower GWR First Class Lounge, off of Platform 1
  • Unisex toilet(B) and shower GWR First Class Lounge, off of Platform 1
  • Unisex toilet(A)GWR First Class Lounge, off of Platform 1
  • Unisex toilet(B)GWR First Class Lounge, off of Platform 1
  • Unisex Accessible toilet with baby change, Platform 9. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Accessible toilet with baby change, Platform 12. This toilet is not accessed with a RADAR key
  • Female toilet with baby changing facilities, Platform 1
  • Male toilet with baby changing facilities, Platform 1
  • Changing Places Toilet, Platform 12. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Baby changing facilities
• Baby changing available: Yes
• Transport links:
  • Bus.

    Buses 

    Can be found on nearby streets. All Transport for London buses are accessible by step free access.

    More information about Transport for London buses can be found at www.tfl.gov.uk/modes/buses/?cid=fs013 

    All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website www.tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs

    Drop Off

    There are 2 drop-off / pick-up points (waiting is not permitted):

    1. The APCOA car park entrance is on Bishops Bridge Road between Westbourne Bridge and Eastbourne Terrace. Sat nav code W2 6AA. Eastbourne Terrace is now open.
    2.  The taxi rank off Bishops Bridge Road - you are not allowed to leave the vehicle unattended.

    Disabled passengers can use the taxi rank above platform 12.

    The car park is at the end of Platform 1, around 400m from the station. The route is step-free.

  • Underground.

    Tube Lines.

  • Airport.

    Heathrow Express and Elizabeth line to Heathrow Airport

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around London Paddington station

• Refreshments:

  Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)

• Shops: 1
• Luggage storage: Yes
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: Available
• Car parks:
  • Accessible Parking
  • Station Car Park.
    Spaces:152.
    

    Parking is chargeable for all vehicles

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift, Concourse to Retail & TfL Bakerloo Line - Status: Unknown - Lift status unknown
• Lift, Platforms 1 & Concourse to Platform Bridge/Taxi Rank - Status: In service - Lift is currently available
• Lift, Platforms 10-14 to Platform Bridge/Taxi Rank - Status: In service - Lift is currently available
• Lift, Platforms 10-14 to Platform Bridge/Taxi Rank - Status: In service - Lift is currently available
• Lift, Platform Bridge/Taxi Rank to Grand Union Canal Entrance - Status: Unknown - Lift status unknown