Station Details for London Paddington

Station Alerts

• London Paddington Ticket Office.

  London Paddington ticket office will have the following changes to planned opening hours:

  Tuesday 7th April - 06:10 - 21:00 Wednesday 8th April - 06:10 - 21:00 Thursday 9th April - 06:10 - 21:00 Friday 10th April - 06:10 - 21:00 Saturday 11th April - 06:10 - 21:00 Sunday 12th April - 07:40 - 21:00 Monday 13th - Saturday 18th April - 06:10 - 21:00

  Tickets can be bought from the ticket machine or digitally.

• Paddington Alert.

  The down escalator that serves platform 12 is currently out of order at London Paddington station.

Station Accessible information

• Step-free category: Category B1
  
• Helpline: Yes
• Help Points: 1
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: Yes
• Staff Assistance:

  Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.

  Our Passenger Assistance meeting point is in our station reception area by Platform 9 and is open 7 days a week from 07:00 - 22:55. From 22:55 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 9 outside the Passenger Assist / Station Reception.

  There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.

• Train Ramp: 1
• Tactile Paving: There are tactile warnings on all platforms
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Assistance Meeting Point

    .

    Located in the station reception by Platform 1, next to the toilets. Please check the opening times on the National Rail Enquiries website

  • Assisted Travel Lounge

    .

    Adjacent to the taxi rank on the upper deck. Please check the opening times on the National Rail Enquiries website.

• Staff Help:

  Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.

  Our Passenger Assistance meeting point is in our station reception area by Platform 9 and is open 7 days a week from 07:00 - 22:55. From 22:55 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 9 outside the Passenger Assist / Station Reception.

  There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.

• Mobility set down:

  There is a staffed drop-off point at the Taxi Deck above Platform 12.

  Mobility assistance is available from this point. It is preferred if this assistance is booked in advance on 0800 197 1329.

  Opening Times

  Monday - Friday 07:00 - 23:00

  Saturday & Sunday 07:00 - 23:00.

• Accessible ticket counters:
  • Ticket Machines, by escalators to Mezzanine. There is no Low-Level counter here
  • Ticket Machines, outside Ticket Office on Concourse. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket machines, Taxi rank. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket Machines, entrance to Hammersmith and City Line(Transport for London). There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket machines, Platforms 6 & 7 (for Heathrow Express). There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket Machines, outside Ticket Office on Concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is printed information available

Station General information

• Station operator: Network Rail
• Ticket office:
  • Monday Tuesday Wednesday Thursday Friday Saturday 06:10-22:15 Specific Hours
  • Sunday 07:00-22:15 Specific Hours

  • Please Note - Advance purchase tickets are only sold between the hours of 07:00 and 21:00

• Ticket machines:
  • Ticket machines, Taxi rank
  • Ticket Machines, entrance to Hammersmith and City Line(Transport for London)
  • Ticket machines, Platforms 6 & 7 (for Heathrow Express)
  • Ticket Machines, outside Ticket Office on Concourse
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Unisex toilet(B) and shower GWR First Class Lounge, off of Platform 1
  • Unisex toilet(A)GWR First Class Lounge, off of Platform 1
  • Unisex toilet(B)GWR First Class Lounge, off of Platform 1
  • Baby changing, Platform 12
  • Changing Places Toilet, Platform 12. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Accessible toilet & baby changing, First Class Lounge off of Platform 1. This toilet is not accessed with a RADAR key
  • Female toilet, Platform 1
  • Male toilet, Platform 1
  • Unisex toilet(A) and shower GWR First Class Lounge, off of Platform 1
• Baby changing available: Yes
• Transport links:
  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around London Paddington station

• Refreshments:

  Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)

• Shops: 1
• Luggage storage: Yes
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage available: No
• Car parks:
  • Accessible Parking
  • Station Car Park.
    Spaces:152.
    

    Parking is chargeable for all vehicles

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift, Concourse to Retail & TfL Bakerloo Line - Status: Unknown - Lift status unknown
• Lift, Platforms 1 & Concourse to Platform Bridge/Taxi Rank - Status: In service - Lift is currently available
• Lift, Platforms 10-14 to Platform Bridge/Taxi Rank - Status: In service - Lift is currently available
• Lift, Platforms 10-14 to Platform Bridge/Taxi Rank - Status: In service - Lift is currently available
• Lift, Platform Bridge/Taxi Rank to Grand Union Canal Entrance - Status: Unknown - Lift status unknown