The ticket office will have the following changes to planned availability:
Monday 20 July - closed from 18:00
Tuesday 21 July - closed from 18:00
Wednesday 22 July - closed from 15:00
Thursday 23 July - closed from 15:00
Tickets can be bought from the ticket machine or digitally.
Please note there is no access to customer toilets outside of opening hours.
Step Free Category B3 - This station has a degree of step free access but only to Platform 1 southbound services (towards Penzance) all remaining platforms can only be accessed via a step bridge. The platforms for the Newquay branch and for stations towards London Paddington, are from platforms with no step free access.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The ticket office is located in the station building on platform 1.
Make your way onto the platform. Onboard teams will assist you.
There are ticket counters here
There is a Low-Level counter here
There are no induction loops indicated at this counter
There are ticket machines here
There is space in front of the ticket machine to manoeuvre a wheelchair
The controls may be at a suitable height for some people
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Bus stops on main road.
Information to plan your onward journey is available in a printable format here
Find out more about links from GWR stations to airports.
Connect to "GWR Free Station WiFi"
Platform 1