Station Details for Peterborough

Station Alerts

From Monday 6 July, Queensgate roundabout at the front of the station will be reduced to one lane. As a result, roads in the area are likely to be busy and your usual journey to the station may take longer.
From 00.01 on Monday 15 June, 111 spaces in the main car park will be closed. Please allow extra time to find an alternative space in the car park. Mayor’s Walk and Spittle Bank car parks continue to be available for use.
This closure is part of the Peterborough Station Quarter project. For more information, please visit the dedicated webpage.

Station Accessible information

Step-free category:
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Steps and lifts are available for access to all 7 platforms. Ticket Office and Car Park are step free.
Peterborough has a RNIB Map for All located outside the main entrance to the right of the doors.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
: A
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points:
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
- Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 03:00-01:30
- Sunday 05:00-01:30
- When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: Yes
Passenger Assistance:
- Customer Information Point
  This is located to the right of the ticket barriers as you walk in through the main station entrance
Drop-off / pick-up points:
- Drop off and pick up point on Loverose Way
- Drop off and pick up point on Station Road, north of entrance
  The drop-off and/or pick-up point is on the same side of the road as the station
  This is a combined drop-off and pick-up point
  There is space for up to 3 vehicles to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
- Drop off and pick up point on Station Road, south of entrance
  The drop-off and/or pick-up point is on the same side of the road as the station
  This is a combined drop-off and pick-up point
  There is uncovered seating/waiting
  There is space for 1 vehicle at a time to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
Accessible ticket counters:
Accessible ticket machines:
- Ticket buying and collection, platform 1. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
- Ticket buying and collection, entrance concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is accessible printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation

Station General information

Station operator: LNER
Ticket office:
- Monday to Friday 06:00-20:00
- Saturday 06:00-20:00
- Sunday 08:00-20:00
Ticket machines:
- Ticket buying and collection, platform 1
- Ticket buying and collection, entrance concourse
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: Yes
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
- Waiting room on platform 1
- Waiting room (entrance concourse)
- Waiting room on platform 2 & 3(N)
- Waiting room on platform 2 & 3(mid)
- Waiting room on platform 2 & 3(S)
- Waiting room on platform 4 & 5
First class lounge: No
Staffing level: Full Time
Information from staff:
- Yes - from information point
- Yes - from ticket office
Staff assistance:
- When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Toilets:
- Male toilet, Platform 4 & 5
- Female toilet, Platform 4 & 5
- Unisex accessible toilet with baby change, Platform 1. This toilet is not accessed with a RADAR key
- Male toilet, Platform 1
- Toilet, Platform 2 & 3
- Unisex accessible toilet with baby change, Platform 4 & 5. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Unisex accessible toilet with baby change, Platform 6 & 7. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
- Female Toilet, Platform 1. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
- Unisex accessible toilet with baby change, Platform 2 & 3. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Rail Replacement Coaches leave from the station entrance.
- Bus.
  Information to plan your onward journey is available in a printable format here
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available:
Refreshments:
Various coffee shops and café's available for refreshments
Shops: 1
Luggage storage: No
Lost property: Yes
ATM machine: Yes
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: Yes
Cycle storage: 458 spaces. Stands, Racks. Sheltered.
Alongside station entrance and adjacent to BTP office
Car parks:
- Accessible parking A
- Accessible parking D
- Accessible parking B
- Accessible parking C
- Main station.
  Spaces:731
- Mayor's Walk Car Park.
  Spaces:262
- Spittle Bank.
  Spaces:193
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements
- Arrival Screens

Station lift information

Lift 1 Platform 1 - Status: In service - Lift is currently available
Lift 2 Platform 2&3 - Status: In service - Lift is currently available
Lift 3 Platform 4&5 - Status: In service - Lift is currently available
Lift 4 Platform 6&7 - Status: In service - Lift is currently available