Station Details for Potters Bar

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This is a Category B2 station: Step-free access to all platforms via long, steep ramps (over 1:10 gradient).

  The Assistance Meeting Point is by the subway, near the main entrance.

• : B2
• Helpline:

  Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

  Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

  For further information on assisted travel please see:

  Accessibility at the station - Great Northern.

• Help Points:

  The Assistance Meeting Point is by the subway, near the main entrance.

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Available
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Meeting Point for assistance

    The subway near main entrance. If no staff are present, please contact staff at the ticket gates, ticket office or platform.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket hall east

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket hall east. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, subway entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

Station General information

• Station operator: Great Northern
• Ticket office:
  • Monday to Friday 06:15-20:10
  • Saturday 07:15-19:10
  • Sunday 08:15-19:30
• Ticket machines:
  • Ticket hall east
  • Ticket buying and collection, subway entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:

  Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station. Always check Oyster is accepted at your destination before you tap in.

• Smartcard: Yes
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 1 & 2
  • Waiting room on platform 3 & 4
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
  • Unisex accessible toilet with baby change, Platform 1 & 2. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, Platform 1 & 2
  • Toilet
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Please click the link for details regarding the rail replacement bus location.

    
    Rail Replacement Bus Map - Potters Bar
• CCTV available: Yes
• WiFi available:
• Refreshments: 1
• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 84 spaces. Stands. Sheltered.

  Located by the station entrance and car park.

  Cycles are left at owners risk. Abandoned cycles may be removed.

• Car parks:
  • Accessible parking
  • Long stay accessible parking
  • Station Car Park.
    Spaces:273.
    

    Free parking is offered to all Blue Badge holders.

    Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

    The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available