Station Details for Paddock Wood

Station Alerts

No station alerts

Step-free category: Category A
This is a category A station. This station has step free access to all platforms - Step free access to platform 1 via main entrance. Lift and step access via station footbridge to Platform 2 for services towards Ashford International and platform 3 for services towards Maidstone West and Strood. Step free access direct to platform 2 and 3 via side entrance. Access to all platforms and interchange via lifts and steps.
Helpline: Yes
Help Points:
On platform
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: No
Staff Assistance: 1
Train Ramp:
Tactile Paving:
Wheelchairs Available: Yes
Passenger Assistance:
- Ticket Office / Booking Hall
  .
  The Ticket Office / Booking Hall - this is only open part time over the weekend. Please check opening times on the national rail enquiries website.
- Platform
  .
  Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Staff Help: 1
Mobility set down: 1
Accessible ticket counters:
- Ticket buying and collection. There is a Low-Level counter here
Accessible ticket machines:
Printed local info: There is printed information available

Station operator: Southeastern
Ticket office:
- Monday to Friday 06:00-19:00
- Saturday 08:00-14:30
- Sunday 08:10-14:30
- This station is not continuously staffed please see staffing times for details of when staff are available.
Ticket machines:
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Part Time
Toilets:
- Toilet, Platform 1
- Accessible toilet. This toilet is accessed with a RADAR key
- Toilet on Platform 1
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Station forecourt outside the exit on Platform 1.
- Bus.
  Information to plan your onward journey is available in a printable format here
CCTV available: Yes
WiFi available:
Refreshments:
Coffee shop and Selecta vending machine
Shops:
newspapers
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage available: No
Car parks:
- Accessible parking
- Station Car Park.
  Spaces:481.
  Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Taxi rank available: No
Customer information screens:
- Departure Screens
- Announcements