Station Details for Pineapple Road

Station Alerts

• The lifts between platform 2 and the entrance / exit are out of order at Pineapple Road station. If you might need extra help to re-arrange your travel plans because of this, please get in touch with West Midlands Railway by phone on Freephone 0800 024 8998 or Next Generation Text: 18001 0800 024 8998.

Station Accessible information

• Step-free category:

  This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

  The assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.

• : A
• Helpline: Available
• Help Points: 1
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • The assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.
• Drop-off / pick-up points:

  • Drop off & Pick up, Pineapple Road

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is uncovered seating/waiting

    There is space for more than 5 vehicles to drop-off and/or pick-up

    There is a Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket Machine. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket Machine, Forecourt. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are only made audibly
• Customer service notes:

  Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

  • Monday to Friday: 07:00 - 19:00
  • Saturday and Sunday: 08:00 - 16:00
  • Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

Station General information

• Station operator: West Midlands Railway
• Ticket office:
• Ticket machines:
  • Ticket Machine
  • Ticket Machine, Forecourt
• Collect online booked tickets: Yes
• London fare zone: Zone 3
• Oyster card:
• Smartcard: No
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Unstaffed
• Information from staff:
  • Yes - from help point
• Staff assistance:
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Rail replacement buses depart from the bus stop on Pineapple Road A opposite the Station entrance. Please refer to the Onwards Travel Information poster.

  • Bus.

    Two Bus Stops- both opposite entrance to Station.

    • Cartland Road, Stirchley, Birmingham B30 2SD
    • Pineapple Road, Stirchley, Birmingham B30 2TA
    • All buses are low floor and wheelchair accessible

• CCTV available: Yes
• WiFi available: available
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 32 spaces. Racks. Sheltered
• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Announcements
  • Arrival Screens
  • Departure Screens

Station lift information

• Lift 1 – Platform 1 - Status: In service - Lift is currently available
• Lift 2 – Platform 2 - Status: In service - Lift is currently available