Station Details for Plymouth

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step Free Category A Station - This station has step free access to all platforms via lifts and the station subway. For a video tour of the station please visit: https://www.youtube.com/watch?v=xKz2G6l4hB8

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: There are no apparent induction loops
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 04:30-01:00
  • Sunday 08:00-00:00
  • Monday to Friday 04:30-01:00
  • Saturday 04:30-01:00
  • Meeting point: Gateline.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Gateline Main Entrance (Staffed Station)

    Make your way to the ticket gates, located in the main station.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, Concourse

    There are ticket counters here

    There is no Low-Level counter here

    There are no induction loops indicated at this counter

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls may be at a suitable height for some people

• Accessible ticket machines:
  • Ticket buying and collection, Concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info:
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Station General information

• Station operator: Great Western Railway
• Ticket office:
  • Monday to Friday 06:25-20:00
  • Saturday 06:25-19:00
  • Sunday 08:00-19:00
• Ticket machines:
  • Ticket buying and collection, Concourse
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 5 & 6 (opposite platform stairs)
  • Waiting room on platform 5 & 6 (next to toilets)
  • Waiting room on platform 3 & 4
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Meeting point: Gateline.
• Toilets:
  • Male toilet, Platform 3, 4
  • Female toilet, Platform 3, 4
  • Female toilet, Platform 7, 8
  • Male toilet, Platform 7, 8
  • Unisex accessible toilet, concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet, Platform 3, 4. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet, Platform 7, 8. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, concourse
  • Female toilet, concourse
  • Baby changing, Platform 3, 4
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Front of the station.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Airport.

    Find out more about links from GWR stations to airports.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Connect to "GWR Free Station WiFi"

• Refreshments:

  Coffee shops and vending machines

• Shops:

  WHSmith and Spar Supermarket, Coffee shops and vending machines

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 34 spaces. Stands. Sheltered.

  Platforms 3 and 4

• Car parks:
  • Long stay accessible parking
  • Station Car Park.
    Spaces:267.
    

    Parking is free for valid blue badge holders.

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift, Platform 2 - Status: Unknown - Lift status unknown
• Lift, Platforms 3&4 - Status: In service - Lift is currently available
• Lift, Platform 5&6 - Status: In service - Lift is currently available
• Lift, Platform 7&8 - Status: In service - Lift is currently available