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Access to Platform 1 (to Chester) is via a footbridge with steps only.
Step free access to Platform 2 (to Holyhead) from Station Road West, through a gate that opens outwards.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
On the platform in view of the on-train staff.
Contact our Customer Relations team directly via the Transport for Wales Website.
Local bus stops on Conwy Road, near the junction with Station Road East. Towards Chester, same side as Station Road East. Towards Holyhead, opposite side of road.
The nearest bus stops are located on Paradise Road and on Conway Road